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The service was terrible, we were delayed in port for 6 hours, delayed even getting on the ship. Waited for over an hour to get drinks as the electronic card service was broken. They were working on the ship right above the eating area and sand, paint and dirt was flying in our food. Couldn't get near the pools or hot tubs as they were packed. If you didn't make reservations for dinner, you were waiting for over an hour to eat. Instead of free styling, we called it a Free for all. Our cruise was then shorted again on the back 6 hours due to they wanted to get back early to unload as ship was going to dry dock for refurbishing. So, the casino and duty free shops were not open on the first day and they closed at 10pm on the last day so they could get into port at 2am. This was the worst cruise I have ever been on. Never could find a clean table, the last day couldn't find any ketchup. Heard so many complaints from other passengers. So we were shorted on our cruise but still paid full price. What a rip off!

Horrible experience

Norwegian Jade Cruise Review by masonrooney

3 people found this helpful
Trip Details
  • Sail Date: March 2017
  • Destination: Caribbean
  • Cabin Type: Mini-Suite with Balcony
The service was terrible, we were delayed in port for 6 hours, delayed even getting on the ship. Waited for over an hour to get drinks as the electronic card service was broken. They were working on the ship right above the eating area and sand, paint and dirt was flying in our food. Couldn't get near the pools or hot tubs as they were packed. If you didn't make reservations for dinner, you were waiting for over an hour to eat. Instead of free styling, we called it a Free for all. Our cruise was then shorted again on the back 6 hours due to they wanted to get back early to unload as ship was going to dry dock for refurbishing. So, the casino and duty free shops were not open on the first day and they closed at 10pm on the last day so they could get into port at 2am. This was the worst cruise I have ever been on. Never could find a clean table, the last day couldn't find any ketchup. Heard so many complaints from other passengers. So we were shorted on our cruise but still paid full price. What a rip off!
masonrooney’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Ages 13 to 15
Service
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Cabin Review

Mini-Suite with Balcony
Cabin MB 11118
Our cabin was the best part. It was clean and neat. Old and needed updated but was our quiet area.
Deck 11 Inside Cabins, Suite Cabins

Port & Shore Excursion Reviews