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Serenade of the Seas Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
1,679 Reviews

Poor customer service

Serenade of the Seas Cruise Review by toonlady

10 people found this helpful
Trip Details
  • Sail Date: Feb 2017
  • Destination: the Southern Caribbean
  • Cabin Type: Interior Stateroom

travel agent found this cruise for us - DISASTER.we had lots of problems with the cabin allocation prior to sailing. one of the party is disabled and needs the use of a wheelchair on occasion. although i followed all RC's instructions, completed the relevant forms and e mailed the request for a cabin close to restaurants/elevator my request was totally ignored. we were allocated a tiny interior 'stateroom' (more like a prison cell) a long walk to elevators, at the opposite end of the ship to restaurants etc. and to top it all off the linen station was parked right outside our cabin every day making it impossible to get the wheelchair in or out of the cabin. The request to change cabins was met with a NO!

Would not recommend interior cabins.we developed really bad chest infections and coughs caused we think by the air con which you have to have on constantly as it is so hot and you cant turn it off.

Windjammer food was at most what we would expect of a typical 3 star all inclusive hotel. Basic and bland. don't expect to get a glass of wine with your meal here as the self serve bar didnt serve alchohol and we found it almost impossible to find a waiter to serve us.

Restaurant food was better, but why do RC have a dress code for the restaurants if they dont adhere to it. we noticed people going into the restaurants in shorts t shirts for dinner. not appropriate dress.

Beware of the travel agents (thomas cook in particular) telling you this is an all inclusive cruise. we tried to order drinks at the bar only to be told we only had a soda package which consisted of Coca Cola and soft drinks. Cocktails and spirits are not included and nor is bottled water at the bars. they finally relented and allowed us house wine and beer but only after i made a phone call to the U.K. to complain to thomas cook who informed us we had the whole drinks package.

We went on a couple of excursions- enjoyed them especially the beach extravaganza in antigua.

Embarkation and disembarkation was a bit if farce - organised chaos with some of the staff not sure what they were doing. took us about 3 hours get off the ship and through security.

we have been on 4 cruises in the past but Royal Carribean is by far the worst. Although the staff were very friendly and hard working the customer service needs to be reviewed. very disappointing holiday!

toonlady's Full Rating Summary
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Cabin Review

Interior Stateroom
Cabin N 8009

small and compact. clean. would opt for balcony if cruising again

Port & Shore Excursion Reviews

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