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Carnival Paradise Cruise Review
3.5 / 5.0
Cruise Critic Editor Rating
991 Reviews

CHANGE OF PORT.. THEN CANCELLATION OF PORT. spent 4 days at sea on a smelly boat

Carnival Paradise Cruise Review by sarahsloan

33 people found this helpful
Trip Details
  • Sail Date: Mar 2017
  • Destination: the Western Caribbean
  • Cabin Type: Ocean View

Carnival Paradise. WORST CRUISE EXPERIENCE EVER. Don't ever take a carnival cruise, ESPECIALLY on the carnival paradise. I just returned from what was supposed to be a 5 day western Caribbean cruise to Cozumel and Grand Cayman. For starters, the day before our cruise, we were informed that there was a problem with the engines that affected the maximum cruising speed, and we were no longer going to grand cayman. We were only given a 25$ onboard credit for this. Instead, we were to go to Costa Maya and were given more time in Cozumel. Trying to be a good sport, I stayed positive and was sure we would have just as much fun. Well, oh boy was I wrong!! This cruise was a nightmare!! Due to this broken engine, the boat was no longer able to break the waves, creating extreme rocking on the boat. My friends and I were all severely sea sick, and spent most of the first two days at sea sick. (Rocky to the point that food actually flew off the table at dinner one night) anyways, still trying to keep good spirits we booked an excursion for costa maya. The morning we arrived to costa maya, the captain came on board and announced we couldn't get into the port at costa maya due to weather! The best part was that the waves were calm and it was bright and sunny that day, not to mention the other ships sitting in the port that morning. Basically, we were told by an engineer that without the sixth engine, we didn't have enough strength to push into the port through the high tide. Carnival has refused to give us any money back, despite that we spent four of our five days miserable at sea! They even made people pay for the sea sickness medication, which is usually free!

In addition to this, we were also told by an engineer and other passengers that carnival has known about this faulty engine for months, but doesn't inform passengers until it's too late to cancel for a refund. We have proof of other trips from December and January that also couldn't make it to grand cayman due to "weather". I will add that carnivals policy is that they have to refund passengers when the issue is under their control i.e mechanical (faulty engines), but will not refund when the circumstances are out of their control i.e. Weather.

The next miserable part of this cruise was the food. The food was nasty, inedible.. so fake. It made me and my boyfriend sick! The only edible things were pizza and fries, which isn't something you want to be eating for every meal. Meat was questionable and cooked poorly, vegetable were plain, desserts were gross.. my boyfriend ordered a "prime rib" one night and it looked like a big ball of fat and soy you would get in a public school lunch.

Finally, another terrible part of this trip was the smell and the condition of the ship. The hallways reeked of sewage and poop all day and night. It was so disgusting! The smell would leak from the sink and the toilet, I was concerned for the cleanliness of the water. In addition to this, I found every aspect of this ship to be dated and dirty. Cups and plates weren't properly cleaned, and neither were the elevators and floors.

I will say that the service and workers in this ship were the friendliest and nicest people I have ever met. They were helpful and knowledgeable and went out of their way to help you. I was really upset to find that the only compensation people were receiving was the 64$ per person gratuity fee. Carnival corporate would rather punish their hard working employees that refund all the passengers that deserve half of their money back for this awful experience.

I have never been so infuriated and upset after a trip, and I will make sure that everyone knows to never book a cruise with carnival or the carnival paradise!!!!


sarahsloan's Full Rating Summary
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Cabin Review

Ocean View
Cabin 6E E111

Cabin was ok. I didn't have high expectations, but it was decently clean. Bed was uncomfortable, bathroom was kind of gross. Lighting was also pretty awful, but it could have been worse. Out housekeeping guy, Inyoman, was amazing.


Port & Shore Excursion Reviews

Cozumel

beaches were fun, and prices were reasonable

Tampa

I would definitely try to take a cruise our of Orlando or Miami instead, where there are bigger ships


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sarahsloan
1 Reviews Written
33 Helpful Votes
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