We stayed in Miami for a few days before boarding the ship and really enjoyed the Wynwood area.
The embarkation was very smooth. However, once we boarded we saw construction crews and discovered that they were going to be working on the boat the entire week we were on it. Because of the construction, there was no water slide and the pool the slide should have fed into was not accessible. As a result of this, the Serenity Deck, which was supposed to be 18+, was a free for all. So, during our At Sea days when we were hoping to relax in peace and quiet, the Serenity Deck was full of kids.
When we were getting ready for bed the first evening, I was feeling uncomfortably warm. I tried adjusting the thermostat to no avail. We then called Guest Services to complain about our warm cabin and they sent someone to investigate our claim. The staff member arrived with a handheld temperature gauge indicating that our room was 75F. This person informed us that the accepted (by whom I’m not sure) range should be between 65-71F. However Sleep.org says the ideal temperature for sleeping is 60-67F https://sleep.org/articles/temperature-for-sleep/. I asked this person why the thermostat appeared to not work and he never gave me an answer. He left our cabin insinuating that he was going to somehow adjust our cabin temperature remotely but it took several hours for the effect to be felt inside our cabin.
On the second night around the same time we experienced the same problem. We once again called Guest Services and they sent another person who removed the vent cover in the ceiling and appeared to be adjusting something inside of it. Once again, it took several hours for results to be felt. The third night we AGAIN had the same problem. Only, this time when we called Guest Services no one came. After 7 miserable nights of interrupted sleep I realized that the problem seemed to occur around the same time EVERY evening we were on this ship. Our cabin was located directly below the main theater. Every night when our air conditioning ceased, it was around show time and it did not return until after the late show had finished. This leads me to believe that our air conditioning was diverted to the theater ALL seven miserable nights while we lay in bed hoping to be able to get at least one good night’s sleep. What a miserable vacation when you can't even get a good night's rest and talk about putting a damper on the "romance department", if you know what I mean!?
San Juan, Puerto Rico is AMAZING! We just wandered around Old San Juan. Grand Turk is a little scary if you venture into town and there's not much in the town. Not worth the cab fare, but the areas right by the port with the pool and the beach are nice. Some people we met on the cruise did an excursion there that sounded like a lot of fun. St. Thomas is nice for beach time or shopping. Amber Cove, Dominican Republic has a nice rum distillery, chocolate factory and cigar shop. We enjoyed a nice guided tour of the city there.
The comedy shows were really good and we enjoyed the Alchemy Bar. Our wait staff for dinner was amazing and our room steward was also good. If it weren't for some of the staff on the ship, this total trip would've been a wash!!