We have been in discussions with MSC since our return from our trip to try and find a solution for our dispute. Unfortunately they came back with an offer of 10% discount off our next cruise with them. Please read our complaint and see for yourself our experience.

I can honestly see why MSC are struggling to compete in the American market. Having travelled on the same ship previously our expectations were high. I feel it is my duty to share my review on here as it was quite possibly a disaster from start to finish. The only thing I enjoyed about the Yatch Club was the peace and quiet away from the rest of the ship.

I sailed this same ship 2 years and 8 months earlier for my honeymoon, completing a back to back cruise in an inside cabin. I feel I have knowledge of the service provided not in the Yacht Club. Read more