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As an Elite member of the Captains Club have cruised several tmes with celebrity. I was 50 at xmas and my partners birthday is on 24th Feb, so we decided to push the boat out and treat ourselves to Aqua Class rather than balcony. So booked stateroom 9095. As most people do rsearched the extra amenities we should expect for the 'aqua class experience'. Embarkation day did not start so well as our stateroom was filthy, dont think it had been cleaned at all (over 18 years cruising now with Royal CAribbean and celebrity) never had to ask for a stateoom to be recleaned.... Gave the stateroom attendant the opportunity to clean it again, he did it but only the bits we pointed out to him...not a great start, complained and asked to speak to his supervisor. Ship overall, tired and obviously old but I guess we knew that... By day three we realised that some of the amenities we were expecting for the 'aqua class' had not been provided so what we did not receive were....oversized bath towels, lip balm, facial spray, aromatherapy diffuser, pillow menu, personal spa concierge, impoved rooom service menu, Whilst I am not bothered about not receiving a lip balm or facial spray, these amenities are what they state they will provide and there were quite a few that were not provided, not just the odd one or two. Olga the Captains Club Host totally understood and tried to deal with our complaint - she even googled the amenities they should have been providing and think knew where we were coming from... However noone seemed willing or able to resolve our issues. Olga informed us there was no such person as Personal Spa Concierge on this ship - but she had asked the Spa Manager to ring us - we did get a call from the Spa asking us what treatments we wanted to book eh...no? we wanted to speak to ur spa concirge and discuss options like they say in the brochure???And the manager did not ring us. For the oversized towels they gave us towels from the pool, what a joke they were oversized I guess but not what I expected in my bathroom...... On the positive side loved loved Blu the dining room, the food, the service brilliant...... Olga provided us with some money ff certificates but they expire soon so have written a long letter off compaint to celebrity , so we'll see what response we get...... We had a great holiday, enjoyed the caribbean but wanted what we paid extra for otherwise could have just taken a balcony cabin and saved ourselves the extra expense.........

Aqua Class Not as Described 9095

Celebrity Summit Cruise Review by Jaw500

11 people found this helpful
Trip Details
As an Elite member of the Captains Club have cruised several tmes with celebrity. I was 50 at xmas and my partners birthday is on 24th Feb, so we decided to push the boat out and treat ourselves to Aqua Class rather than balcony. So booked stateroom 9095. As most people do rsearched the extra amenities we should expect for the 'aqua class experience'.

Embarkation day did not start so well as our stateroom was filthy, dont think it had been cleaned at all (over 18 years cruising now with Royal CAribbean and celebrity) never had to ask for a stateoom to be recleaned.... Gave the stateroom attendant the opportunity to clean it again, he did it but only the bits we pointed out to him...not a great start, complained and asked to speak to his supervisor.

Ship overall, tired and obviously old but I guess we knew that...

By day three we realised that some of the amenities we were expecting for the 'aqua class' had not been provided so what we did not receive were....oversized bath towels, lip balm, facial spray, aromatherapy diffuser, pillow menu, personal spa concierge, impoved rooom service menu, Whilst I am not bothered about not receiving a lip balm or facial spray, these amenities are what they state they will provide and there were quite a few that were not provided, not just the odd one or two. Olga the Captains Club Host totally understood and tried to deal with our complaint - she even googled the amenities they should have been providing and think knew where we were coming from... However noone seemed willing or able to resolve our issues. Olga informed us there was no such person as Personal Spa Concierge on this ship - but she had asked the Spa Manager to ring us - we did get a call from the Spa asking us what treatments we wanted to book eh...no? we wanted to speak to ur spa concirge and discuss options like they say in the brochure???And the manager did not ring us. For the oversized towels they gave us towels from the pool, what a joke they were oversized I guess but not what I expected in my bathroom......

On the positive side loved loved Blu the dining room, the food, the service brilliant......

Olga provided us with some money ff certificates but they expire soon so have written a long letter off compaint to celebrity , so we'll see what response we get......

We had a great holiday, enjoyed the caribbean but wanted what we paid extra for otherwise could have just taken a balcony cabin and saved ourselves the extra expense.........
Jaw500’s Full Rating Summary
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Cabin Review

Aqua Class
Cabin A2 9095
Cabin we thought was smaller than others for example concirge class but first time on this ship.....
Deck 9 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews