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This was my third hurtigruten voyage, others being finnmarken and midnatsol. I had a very noisy cabin which i complained about. I could see other empty cabins on the same deck on more than one occasion. Why wasn't i moved? I was free wine by the restaurant manager on account of my lousy cabin which i declined. I made a request whilst on board. I repeated the request asking another member of the crew but still got no response. I then spoke to the hotel manager who agreed that what i was requesting was perfectly reasonable and not too difficult. I was not granted the request and no reason was given during the voyage. This was very poor customer service. I had asked for my mealtime to be changed and had to ask twice, i did not feel like asking a third time. This was eventually granted! I asked the tour leader covering reception if she could please do my online check in for my flight as there was no online access on board for passengers. Although it would have been outside of her remit she looked totally disinterested and i ended up later, asking another member of the reception team who was happy to oblige. The scenery as always is excellent, the shop on board was very good. After that it was all downhill! The food in the restaurant varied from okay to very average. Food on the ferries dfds and fjordline was fantastic compared to what was on offer here. Food on my previous voyages was excellent. Overall very poor customer service and a bad experience and have not been compensated for this.

BAD EXPERIENCE

Kong Harald Cruise Review by ayesbee

11 people found this helpful
Trip Details
  • Sail Date: August 2016
  • Destination: Arctic
This was my third hurtigruten voyage, others being finnmarken and midnatsol. I had a very noisy cabin which i complained about. I could see other empty cabins on the same deck on more than one occasion. Why wasn't i moved? I was free wine by the restaurant manager on account of my lousy cabin which i declined.

I made a request whilst on board. I repeated the request asking another member of the crew but still got no response. I then spoke to the hotel manager who agreed that what i was requesting was perfectly reasonable and not too difficult. I was not granted the request and no reason was given during the voyage. This was very poor customer service. I had asked for my mealtime to be changed and had to ask twice, i did not feel like asking a third time. This was eventually granted! I asked the tour leader covering reception if she could please do my online check in for my flight as there was no online access on board for passengers. Although it would have been outside of her remit she looked totally disinterested and i ended up later, asking another member of the reception team who was happy to oblige.

The scenery as always is excellent, the shop on board was very good. After that it was all downhill!

The food in the restaurant varied from okay to very average. Food on the ferries dfds and fjordline was fantastic compared to what was on offer here. Food on my previous voyages was excellent.

Overall very poor customer service and a bad experience and have not been compensated for this.
ayesbee’s Full Rating Summary
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Cabin Review

Cabin Deck Five
The cabin was next to a door to the deck and this was very noisy if the door was slammed. The inside of the cabin sounded like the inside of a washing machine and the cabin was shaking when coming into port. The cabin should be taken out of service.