1. Home
  2. Cruise Reviews
  3. Crystal Symphony
We chose this cruise on Crystal Symphony because it would take us from San Diego to Auckland in time to visit family in New Zealand for the holidays. The first leg was a film and theater theme and took us to Papeete. This segment was at capacity. The second leg was food and wine and was only half full. On the first leg, the dining room was always full and a bit noisy but the service did not lag. There are enough public spaces that, even at capacity the ship does not feel crowded. For the Christmas season, the ship was very nicely decorated with Santa’s, trees, elves and nutcrackers in abundance. We took most of our dinners in the main dining room and found the food in quality and choice to be excellent, as was the service. We also dined once on each segment in Silk Road and Prego. These meals were superb as was the service. We had several lunches at the Trident Grill. A toasted ham and cheese sandwich for one lunch was less than satisfactory. It gave the impression of being production line product that was pulled out, unwrapped and toasted. Other than that, the Grill food was satisfactory.. Breakfasts in the Lido Grill were fine with a large selection from the buffet and we discovered the person who had access to the berries (in a drawer behind the serving line). The Grand Buffet lunch in each segment was a great showing of the prowess of the chef and culinary staff. There was one issue we experienced with wine. When we boarded and went to our first lunch, my wife asked for a glass of Marlborough Sauvignon Blanc (her favorite) and the wine steward said there was none on board and had not been on board for three years. She settled for a French SB. However, the second night at dinner we learned that there was an Ara Marlborough SB carried for the dining room and had been for sometime. We could not understand why the first wine steward was ill-informed. When we called room service to have a bottle sent to our stateroom, we were informed that Ara was only available in the DR and could not be sent via room service. We found this strange for an all inclusive cruise line, especially as the Ara was not a premium wine. Service at all levels was excellent - dining room staff, bar staff, and stateroom attendant. Before dinner, we found a glass of wine in the Avenue Saloon to be quite nice and this venue was never crowded. Palm court was also a great venue and we were impressed by the Mozart Tea served there. The on-board entertainment was excellent. Dr Sobey’s lectures on the ocean and Dr Sowell on the history and culture of the various islands we were to visit were very informative and enjoyable. The iMovie course by Kerry Merrick and Dina Sterr was fantastic and I now use the skills I learned to capture pleasant memories of this cruise. My wife also learned knitting from the on-board knitting instructors. The Magic Castle at Sea shows (one per each segment) were amazing especially because the venue was the intimate Avenue Saloon and even being so close to the action did not permit us to crack the slight of hand. Cooking demonstrations were not so successful as there is not a convenient venue for these and the Galaxy Lounge stage elevated the chef above the audience. The port guides for each stop were very useful with maps and information.

Excellent way to see the South Pacific

Crystal Symphony Cruise Review by Sr voyagers

1 person found this helpful
Trip Details
  • Sail Date: November 2016
  • Destination: Transatlantic
  • Cabin Type: Deluxe Stateroom with Verandah
We chose this cruise on Crystal Symphony because it would take us from San Diego to Auckland in time to visit family in New Zealand for the holidays. The first leg was a film and theater theme and took us to Papeete. This segment was at capacity. The second leg was food and wine and was only half full. On the first leg, the dining room was always full and a bit noisy but the service did not lag. There are enough public spaces that, even at capacity the ship does not feel crowded. For the Christmas season, the ship was very nicely decorated with Santa’s, trees, elves and nutcrackers in abundance.

We took most of our dinners in the main dining room and found the food in quality and choice to be excellent, as was the service. We also dined once on each segment in Silk Road and Prego. These meals were superb as was the service. We had several lunches at the Trident Grill. A toasted ham and cheese sandwich for one lunch was less than satisfactory. It gave the impression of being production line product that was pulled out, unwrapped and toasted. Other than that, the Grill food was satisfactory.. Breakfasts in the Lido Grill were fine with a large selection from the buffet and we discovered the person who had access to the berries (in a drawer behind the serving line). The Grand Buffet lunch in each segment was a great showing of the prowess of the chef and culinary staff.

There was one issue we experienced with wine. When we boarded and went to our first lunch, my wife asked for a glass of Marlborough Sauvignon Blanc (her favorite) and the wine steward said there was none on board and had not been on board for three years. She settled for a French SB. However, the second night at dinner we learned that there was an Ara Marlborough SB carried for the dining room and had been for sometime. We could not understand why the first wine steward was ill-informed. When we called room service to have a bottle sent to our stateroom, we were informed that Ara was only available in the DR and could not be sent via room service. We found this strange for an all inclusive cruise line, especially as the Ara was not a premium wine.

Service at all levels was excellent - dining room staff, bar staff, and stateroom attendant. Before dinner, we found a glass of wine in the Avenue Saloon to be quite nice and this venue was never crowded. Palm court was also a great venue and we were impressed by the Mozart Tea served there.

The on-board entertainment was excellent. Dr Sobey’s lectures on the ocean and Dr Sowell on the history and culture of the various islands we were to visit were very informative and enjoyable. The iMovie course by Kerry Merrick and Dina Sterr was fantastic and I now use the skills I learned to capture pleasant memories of this cruise. My wife also learned knitting from the on-board knitting instructors. The Magic Castle at Sea shows (one per each segment) were amazing especially because the venue was the intimate Avenue Saloon and even being so close to the action did not permit us to crack the slight of hand. Cooking demonstrations were not so successful as there is not a convenient venue for these and the Galaxy Lounge stage elevated the chef above the audience.

The port guides for each stop were very useful with maps and information.
Sr voyagers’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Crystal Symphony price drops
250,000+ people have entered their email

Cabin Review

Deluxe Stateroom with Verandah
Cabin A1 9121
One drawback to the ship is the small size of the verandah staterooms. At about 225 sqft, our stateroom felt smaller than it should have because of the layout. The bathroom is large and contains an unnecessary double sink. This squeezed space out of the rest of the stateroom. The closets are built-ins whose access is the small space between them and the bed - the width of the bedside night table. Overall, not the best access. The desk has a large chair that always seemed to be in the way when trying to maneuver in that area and the love seat was laughingly small. Had the bottom corners of the bed’s mattresses been left as square corners getting around would have been much more difficult. We have been on other ships with staterooms of this size whose layouts were much better. This is a definite drawback to the Symphony’s comfort.
Seabreeze Deck Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews