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Island Princess Review

4.0 / 5.0
Editor Rating
1190 reviews
15 Awards

Not Up to Expectations

Review for Island Princess to the Panama Canal & Central America
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rottekatz
10+ Cruises • Age 60s

Rating by category

Cabin
Embarkation
Dining
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Fitness & Recreation

Additional details

Sail Date: Feb 2017
Cabin: Mini-Suite with Balcony

Selected the Island Princess because it had recently been in dry dock. They forgot to remove rust and clean up the ship. The dining room staff, Jeffrey and Maria Carmen provided excellent and attentive service and were anxious to see that we were satisfied with every meal in the main dining room. I was unable to find much that I was willing to eat in the Horizon buffet as most of the hot food was not hot nor cold food cold. Had to bus tables in order to secure a seat. Always someone on hand to sell you a beverage package. The hot dogs at the grill were very good and service was efficient. The soft serve ice cream bar was pretty good and service was good until someone would order a shake, $2.50 extra, then the line would back up. Over half of the ship board activities are to sell you a shipboard service or product. The port shopping info is to inform you of which shops that are endorsed by the cruise line, wonder if it's paid advertising. Google Diamond International before you go. The gym is interior and not very cheerful. Intended to use daily until I saw back and forth on the Promenade deck. There is not a deck available to walk around the ship. Ordered the drink and photo packages on line before we left home along with shore excursions. The shore excursions were charged to our account, but the others disappeared. When I asked at the customer desk I was told that you must pay for the drink and photo packages prior to boarding. Sucks. Customer serviced desk was 50/50. Some were courteous and some not as some understood English. Excursions were not well described and we had to suffer listening to many people complain about the amount of walking. One tour listed as mild to moderate activity entailed over 2 miles of walking on an uneven surface. The tour guide called for a van to take some of the people to the next stop. Princess will ensure that everyone is staged and waiting to depart the ship to join a booked excursion. Usually at least 1/2 hour before they need to depart the ship. Except for the excursion that I took in Grand Cayman, all of the excursions returned to the ship later than scheduled. We took Princess excursions in every port. Recommend that all meals be taken in the MDR. Cabin was old as was most of the ship. For debarkation, we waited until our group was called and then waited outside for about 2 hours while we waited for the bus, booked through Princess, to take us to the airport. Princess now has a partner that allows you to check you bags through to you final air destination for $25 per person and they charge the airlines baggage fees to you on board account. We used this service and I recommend it; we put our bags in the hall way the night before getting to port and they were at the airport when we got home. Our boarding passes and baggage tags were delivered to our stateroom the night before departure. The port enrichment talks were informative and interesting. The entertainment in the theatre was good. The theatre is poorly designed and if you sit in the first few rows, it will take a while for the theatre to empty as the aisles are not really wide enough to pass. Some activities in the theatre are booked too close together to allow one group to exit before the next is trying to enter. Took the tour of the Museum of the Canal which was mostly pictures and interpretive displays in Spanish and the tour guide provided very little useful information.

The scuba dive excursion in Grand Cayman was well executed.

Cabin Review

Mini-Suite with Balcony

Cabin ME

Cabin needs to be updated. Rust on balcony. It's just old. The cabin steward provided excellent service. Saw him in the hall occassionally, but the room was always ready.

Port Reviews

Los Angeles

Boarded ship.

Fuerte Amador (Balboa)

Ship staff and crew kept referring to Port Balboa as port Amador. Pretty bad when the crew doesn't know where they are. Took tour of the Museum of the Canal. Consisted mostly of pictures and interpretive signs in Spanish. Guide added little explanation of the pictures and used stuffv o describe many things. If I understood more Spanish, it may have benn better.

80 Helpful Votes

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