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Just returned from our second cruise with Royal Caribbean this time on the Adventure of the Seas and have to say the experience was outstanding overall. Highlights for us were the Sapphire Dining Room where the customer service from Wilson (Willy), Topan and Rupresh in particular was first class and they made each evening`s dining a great experience with their warmth and friendliness. The same can be said for Zoltan (Dane), Melissa and Nicolai in the Schooner Bar who were so welcoming every time we were in there that we simply had to keep going back night after night even though there were plenty of other excellent entertainment choices. We read some of the reviews prior to travelling with comments complaining about the "dated" decor of the ship and also the "poor" quality of the food but our experience could not have been more different as the ship looked like it had been refurbished and was like being in a luxurious 4/5 star hotel at sea. The food was absolutely fantastic with great choice at all the restaurants but the Sapphire on Deck 3 was a must because of the customer service from Willy, Topman and Rupresh. One downside was disembarking time from ship was brought forward by an hour literally on the morning we left which meant we had a 7 hour wait at airport prior to flight but tip is to go into Airport Hotel at terminal for a drink and some food which was fine and eased the waiting time. Last downside was last day at sea the pool areas were jammed with everyone on board at same time and no available sunbeds as half the passengers had put towels and other items down to reserve but were not being used for ages with nothing being done to prevent this despite signs up everywhere saying this was not permitted. These were only minor issues though and overall we would thoroughly recommend this ship and this itinerary, particularly if you like a bit of of quality, variety,great value for money and outstanding customer service!!!

Excellent Staff, Fantastic Customer Service, Food Great Quality, Outstanding!!!

Adventure of the Seas Cruise Review by awatk

10 people found this helpful
Trip Details
Just returned from our second cruise with Royal Caribbean this time on the Adventure of the Seas and have to say the experience was outstanding overall. Highlights for us were the Sapphire Dining Room where the customer service from Wilson (Willy), Topan and Rupresh in particular was first class and they made each evening`s dining a great experience with their warmth and friendliness. The same can be said for Zoltan (Dane), Melissa and Nicolai in the Schooner Bar who were so welcoming every time we were in there that we simply had to keep going back night after night even though there were plenty of other excellent entertainment choices. We read some of the reviews prior to travelling with comments complaining about the "dated" decor of the ship and also the "poor" quality of the food but our experience could not have been more different as the ship looked like it had been refurbished and was like being in a luxurious 4/5 star hotel at sea. The food was absolutely fantastic with great choice at all the restaurants but the Sapphire on Deck 3 was a must because of the customer service from Willy, Topman and Rupresh.

One downside was disembarking time from ship was brought forward by an hour literally on the morning we left which meant we had a 7 hour wait at airport prior to flight but tip is to go into Airport Hotel at terminal for a drink and some food which was fine and eased the waiting time. Last downside was last day at sea the pool areas were jammed with everyone on board at same time and no available sunbeds as half the passengers had put towels and other items down to reserve but were not being used for ages with nothing being done to prevent this despite signs up everywhere saying this was not permitted.

These were only minor issues though and overall we would thoroughly recommend this ship and this itinerary, particularly if you like a bit of of quality, variety,great value for money and outstanding customer service!!!
awatk’s Full Rating Summary
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Cabin Review

Cabin 9340
Cabin was excellent and very clean and well looked after by staff
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