No Entertainment

Chose this for the itinerary.

Food and service great. The food selection in buffet/ terrace was excellent and the serving staff were always smiling and happy., The Menu in the grand dinning room was really good. I had a dietary requirement and made my selection a day in advance although this was change 3 times by the chef.

Went to the Polo grill for a Valentine dinner, expected a table for 2 but had to share with 2 others.

There was no real entertainment. No ballroom dancing after 9.15 there was little thought in planning some evening entertainment ie, dancing was listed in the daily programme however on two occasions when arriving at venue the dance floor was set up with empty chairs and music stands for the show which is scheduled to commence 15 minutes after dancing (this preparation could have been done in the 15 minutes thereby freeing up the dance floor for guests to enjoy and dance to the band). Guest entertainers were good but in-house performers were very poor, high school standard. At 10.30 the Horizon entertainment consisted of the staff just chatting among themselves and could not deal with requests for music. Also in Horizon, 24 hour coffee machine was taken out of service for cleaning just when the lounge opened for the night.

Twice reported dust in grand dinning room. First time discreetly to restaurant manager and on following night found more dust in another area.

The dress code (country club) was not adhered to at all. Hardly any jackets worn during the evening and on one occasion a female guest walked into the main Grand Dining area wearing a cap! Some guests still wore shorts in the Insignia Lounge in the evening.

No pool side entertainment during the day.