Viking Sea Cruise Review by Italophile
- Sail Date: February 2017
- Destination: Mediterranean
We found that the ship's restaurant and Chef's Table staff are still learning the art of serving and customer service. Rather being served all at once at a large table, some waited for over 5 minutes for everyone to get their meal while our food got cold waiting for everyone to begin. Some staff offered many excuses rather than taking decisive action. The Restaurant was soooo loud it was like we were having a shouting match to hear. We found Manfredi's staff the best on the ship, very efficient and pleasant. We don't normally like buffet dining but we chose the World Cafe several evenings because it was quiet and the wait staff very friendly, attentive and accommodating. The food prepared on the Aft Terrace was always cold because of the weather. Perhaps, close it if temperatures do not permit a pleasant experience. Breakfast Room Service was always great and timely.
We were anxious to feel the same "Valued Customer" feelings as we had onboard your River Cruises.Unfortunately, the sequence for booking excursions was extremely disappointing. If we didn't pay the higher stateroom cost, we got locked out of some of the optional excursions which forced us to find a private Tour Guide. It made us feel less than Valued Customers. We found out the Algiers Casbah excursion only had 60 seats. This is not very equitable for the other 800 passengers.
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Our Cabin Steward Adonis was GREAT!!! Please publicly express his excellent customer service to his associates.. He deserves it. We apprised his Supervisor of his outstanding performance.
Port & Shore Excursion Reviews
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Bardo MuseumOUTSTANDING!!! WE WERE THERE 1 AND 1/2 HOURS. VERY COMPREHENSIVE.View All 6 Bardo Museum Reviews
Carthage Walking TourIn depth explanation of the history, archeology and the culture of Carthage.View All 7 Carthage Walking Tour Reviews
Sidi Bou Said Walking TourVisited a Tea House and walked the area with comprehensive discussion of the history and the life in Sidi Bou. We spoke with locals about their life and love of their city.View All 5 Sidi Bou Said Walking Tour Reviews
Souks Walking TourWe didn't have enough time to really shop but otherwise very good. The shop keepers were so welcoming and friendly and we tasted our way through the Souks.View All 9 Souks Walking Tour Reviews
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