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Viking Sea Cruise Review
5.0 / 5.0
Cruise Critic Editor Rating
1,339 Reviews

Still Maturing

Viking Sea Cruise Review by Italophile

8 people found this helpful
Trip Details
  • Sail Date: Feb 2017
  • Destination: the Mediterranean

My husband and I chose this cruise as we love the Viking River cruises. The ship is beautiful, well appointed and easy to navigate. Well done!!! We enjoyed the game tables that helped pass time at our at sea day.

We found that the ship's restaurant and Chef's Table staff are still learning the art of serving and customer service. Rather being served all at once at a large table, some waited for over 5 minutes for everyone to get their meal while our food got cold waiting for everyone to begin. Some staff offered many excuses rather than taking decisive action. The Restaurant was soooo loud it was like we were having a shouting match to hear. We found Manfredi's staff the best on the ship, very efficient and pleasant. We don't normally like buffet dining but we chose the World Cafe several evenings because it was quiet and the wait staff very friendly, attentive and accommodating. The food prepared on the Aft Terrace was always cold because of the weather. Perhaps, close it if temperatures do not permit a pleasant experience. Breakfast Room Service was always great and timely.

We were anxious to feel the same "Valued Customer" feelings as we had onboard your River Cruises.Unfortunately, the sequence for booking excursions was extremely disappointing. If we didn't pay the higher stateroom cost, we got locked out of some of the optional excursions which forced us to find a private Tour Guide. It made us feel less than Valued Customers. We found out the Algiers Casbah excursion only had 60 seats. This is not very equitable for the other 800 passengers.


Italophile's Full Rating Summary
Cabin
Onboard Experience
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Shore Excursions
Service
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Cabin Review

Cabin Deluxe Veranda 6096

Advertised as 273 sq ft it appeared it was not bigger than the 187 sq ft average veranda stateroom on other ships. It was difficult to maneuver. The closet next to the bed was very cumbersome to reach. The bathroom was great and we loved the heated floors. Storage was good. The desk had no drawers and the flip top was very inconvenient as you had to remove everything on top to access it. We appreciated the refrigerator and daily restock.

Our Cabin Steward Adonis was GREAT!!! Please publicly express his excellent customer service to his associates.. He deserves it. We apprised his Supervisor of his outstanding performance.


Port & Shore Excursion Reviews

City Tour

Good over view of the city and the history. The Guide was very good. We went into the city earlier on our own to Visit the Archeology Musem, San Giovanni church and to shop.

View All 78 City Tour Reviews
Bardo Museum

OUTSTANDING!!! WE WERE THERE 1 AND 1/2 HOURS. VERY COMPREHENSIVE.

View All 6 Bardo Museum Reviews
Carthage Walking Tour

In depth explanation of the history, archeology and the culture of Carthage.

View All 7 Carthage Walking Tour Reviews
Historic Carthage

Comprehensive historical review.

View All 9 Historic Carthage Reviews
Private Tour

We were a party of six that met all of our needs and resulted in a possibility of returning to Tunisia.

View All 1 Private Tour Reviews
Sidi Bou Said Walking Tour

Visited a Tea House and walked the area with comprehensive discussion of the history and the life in Sidi Bou. We spoke with locals about their life and love of their city.

View All 5 Sidi Bou Said Walking Tour Reviews
Souks Walking Tour

We didn't have enough time to really shop but otherwise very good. The shop keepers were so welcoming and friendly and we tasted our way through the Souks.

View All 9 Souks Walking Tour Reviews

Our private Guide Moez Sghaier was OUTSTANDING!!! We saw many of the sights the ship offered in multiple excursions. He was reasonable priced for 6 people and we always had a police escort. He knew many people at each sight. We felt VERY secure. We took this because we were locked out of the ship optional excursions but glad we were.

View All undefined undefined Reviews
Valencia

Took included tour that was excellent . We spent the rest of our time in the city exploring on our own. Great port with lots to see and do.

Cagliari City Tour

Not much to see or do. Our guide Elias was not very informed.

View All 24 Cagliari City Tour Reviews

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Italophile
1 Reviews Written
8 Helpful Votes
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