My husband and I chose this cruise as we love the Viking River cruises. The ship is beautiful, well appointed and easy to navigate. Well done!!! We enjoyed the game tables that helped pass time at our at sea day.
We found that the ship's restaurant and Chef's Table staff are still learning the art of serving and customer service. Rather being served all at once at a large table, some waited for over 5 minutes for everyone to get their meal while our food got cold waiting for everyone to begin. Some staff offered many excuses rather than taking decisive action. The Restaurant was soooo loud it was like we were having a shouting match to hear. We found Manfredi's staff the best on the ship, very efficient and pleasant. We don't normally like buffet dining but we chose the World Cafe several evenings because it was quiet and the wait staff very friendly, attentive and accommodating. The food prepared on the Aft Terrace was always cold because of the weather. Perhaps, close it if temperatures do not permit a pleasant experience. Breakfast Room Service was always great and timely.
We were anxious to feel the same "Valued Customer" feelings as we had onboard your River Cruises.Unfortunately, the sequence for booking excursions was extremely disappointing. If we didn't pay the higher stateroom cost, we got locked out of some of the optional excursions which forced us to find a private Tour Guide. It made us feel less than Valued Customers. We found out the Algiers Casbah excursion only had 60 seats. This is not very equitable for the other 800 passengers.
Advertised as 273 sq ft it appeared it was not bigger than the 187 sq ft average veranda stateroom on other ships. It was difficult to maneuver. The closet next to the bed was very cumbersome to reach. The bathroom was great and we loved the heated floors. Storage was good. The desk had no drawers and the flip top was very inconvenient as you had to remove everything on top to access it. We appreciated the refrigerator and daily restock.
Our Cabin Steward Adonis was GREAT!!! Please publicly express his excellent customer service to his associates.. He deserves it. We apprised his Supervisor of his outstanding performance.
We went directly from the airport to the ship
Took included tour that was excellent . We spent the rest of our time in the city exploring on our own. Great port with lots to see and do.