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Norwegian Star Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
2,612 Reviews

Ship mechanically impaired when we departed Hong Kong

Norwegian Star Cruise Review by TheBri

12 people found this helpful
Trip Details
  • Sail Date: Jan 2017
  • Destination: Asia
  • Cabin Type: Mid-Ship Oceanview Picture Window

We chose this cruise for the variety of ports. When we discovered in December that 2 ports had been discontinued due to propulsion system failure. We (2 couples) immediately requested a cancellation refund as we were concerned about cancellation of additional ports and safety if the ship should lose power. Despite 3 requests, we were denied and forced to sail. The December 10th cruise received a 100% refund and 50% future cruise credit. The 22nd sailing were offered a 100% refund, 50% future credit. January 5, a 20% refund.

We received a laughable $200. Cabin credit.

As feared, January 26th, we were advised 3 additional ports were cancelled. including Brisbane where we were to disembark. We were summarily given an additional $800. Per cabin. Through continued passenger pressure requesting a full refund, Norwegian Cruise Line Corporate Office made a final offer of 100% future cruise credit which we find unacceptable. Precedents were set on past cruises. The offer comes with extraordinary restrictive conditions. We simply want a refund of the amount paid for the cruise.

Five of Ten Ports cancelled... No assistance from NCL other than the use of 4 computers and 1 telephone line, maximum 8 hours a day for 5 days, 2000 plus passengers!

On one of the 2 ports left, Darwin, we were were forced to spend our time in a shipboard meeting arranged by NCL and the afternoon in a mall, advising friends of our non arrival, cancelling car rental, rescheduling accommodation arrival, arranging transportation to Sydney Airport and flights back to the Gold Coast, no financial compensation. The front desk and customer service staff were ill informed, rude and were actually found to be purposely providing incorrect information. The captain blatantly lied, stating the ship was safe and absolutely would not lose power. NCL has continued to board unwary passengers on a compromised ship.

Our concerns about the Norwegian Star were confirmed when all engines failed

70 miles from Melbourne, drifted 2 days before being towed to port.

With this event we hope that NCL will now acknowledge our anxiety and justified concerns by offering a realistic refund.

Despite the pressure of extra sea days and anxious passengers, all staff, Cabin, Dining Room, Casino, Pool, Restaurant, provided friendly, professional service.

Our cabin was comfortable, drink service was prompt, we enjoyed the specialty dining and onboard entertainment.


TheBri's Full Rating Summary
Cabin
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Cabin Review

Mid-Ship Oceanview Picture Window
Cabin OB 5098

Port & Shore Excursion Reviews

Bali Heritage Sites

Good, a little more active, steps, than ecpected.

View All 30 Bali Heritage Sites Reviews
Darwin

With another 3 ports cancelled, NCL scheduled an onboard appearance by a NCL representative from Syndney on a port day. We attended to discover this person had little knowledge of our situation, less knowledge about the ongoing engine problems. He had no

power or authority to act. Simply a messenger. Rather than explore Darwin, we were forced to spend the remainder of the day in a mall making alternate arrangements.

Skyrail Tour

An excellent overview and rain forest experience

View All 26 Skyrail Tour Reviews
Singapore

We previously visited Singapore for a week.

Love the city, hop on hop off bus was informative. Enjoyed public

Transportation. 2 ports, Ho Chi Minh and Bangkog, were cancelled so NLC

could stay in Singapore an additional day (on our time and our dollar) to try to

fix the propulsion system.


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TheBri
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