Norwegian Star Review
Rating by category
Additional details
We chose this cruise for the variety of ports. When we discovered in December that 2 ports had been discontinued due to propulsion system failure. We (2 couples) immediately requested a cancellation refund as we were concerned about cancellation of additional ports and safety if the ship should lose power. Despite 3 requests, we were denied and forced to sail. The December 10th cruise received a 100% refund and 50% future cruise credit. The 22nd sailing were offered a 100% refund, 50% future credit. January 5, a 20% refund.
We received a laughable $200. Cabin credit.
As feared, January 26th, we were advised 3 additional ports were cancelled. including Brisbane where we were to disembark. We were summarily given an additional $800. Per cabin. Through continued passenger pressure requesting a full refund, Norwegian Cruise Line Corporate Office made a final offer of 100% future cruise credit which we find unacceptable. Precedents were set on past cruises. The offer comes with extraordinary restrictive conditions. We simply want a refund of the amount paid for the cruise.
Cabin Review
Mid-Ship Oceanview Picture Window
Port Reviews
Darwin
With another 3 ports cancelled, NCL scheduled an onboard appearance by a NCL representative from Syndney on a port day. We attended to discover this person had little knowledge of our situation, less knowledge about the ongoing engine problems. He had no
power or authority to act. Simply a messenger. Rather than explore Darwin, we were forced to spend the remainder of the day in a mall making alternate arrangements.
Singapore
We previously visited Singapore for a week.
Love the city, hop on hop off bus was informative. Enjoyed public
Transportation. 2 ports, Ho Chi Minh and Bangkog, were cancelled so NLC
could stay in Singapore an additional day (on our time and our dollar) to try to
fix the propulsion system.