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Norwegian Star Review

4.0 / 5.0
Editor Rating
2466 reviews
3 Awards

Ship mechanically impaired when we departed Hong Kong

Review for Norwegian Star to Asia
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TheBri
10+ Cruises • Age 70s

Rating by category

Cabin

Additional details

Sail Date: Jan 2017
Cabin: Mid-Ship Oceanview Picture Window

We chose this cruise for the variety of ports. When we discovered in December that 2 ports had been discontinued due to propulsion system failure. We (2 couples) immediately requested a cancellation refund as we were concerned about cancellation of additional ports and safety if the ship should lose power. Despite 3 requests, we were denied and forced to sail. The December 10th cruise received a 100% refund and 50% future cruise credit. The 22nd sailing were offered a 100% refund, 50% future credit. January 5, a 20% refund.

We received a laughable $200. Cabin credit.

As feared, January 26th, we were advised 3 additional ports were cancelled. including Brisbane where we were to disembark. We were summarily given an additional $800. Per cabin. Through continued passenger pressure requesting a full refund, Norwegian Cruise Line Corporate Office made a final offer of 100% future cruise credit which we find unacceptable. Precedents were set on past cruises. The offer comes with extraordinary restrictive conditions. We simply want a refund of the amount paid for the cruise.

Cabin Review

Mid-Ship Oceanview Picture Window

Cabin OB

Port Reviews

Darwin

With another 3 ports cancelled, NCL scheduled an onboard appearance by a NCL representative from Syndney on a port day. We attended to discover this person had little knowledge of our situation, less knowledge about the ongoing engine problems. He had no

power or authority to act. Simply a messenger. Rather than explore Darwin, we were forced to spend the remainder of the day in a mall making alternate arrangements.

Singapore

We previously visited Singapore for a week.

Love the city, hop on hop off bus was informative. Enjoyed public

Transportation. 2 ports, Ho Chi Minh and Bangkog, were cancelled so NLC

could stay in Singapore an additional day (on our time and our dollar) to try to

fix the propulsion system.

12 Helpful Votes

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