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IN MY OPINION DO NOT CRUISE THIS LINE! THERE ARE BETTER CRUISE LINES THAT MAKE SURE THEIR PASSENGERS SAFETY, EXPERIENCE AND RESULTS MORE OF A PRIORITY. We chose this Cruise for the time and areas it went to. We have been on other Cruises but this was our First Time with Holland America. Bed Linens in cabin had stains on them, food was ok at buffet but they ran out of simple items like bread at breakfast, ice cream at night, etc. Dining room food was good but seating was an issue at times. Entertainment was average to say the least. Excursion desk has poor hours and Excursion write ups are not exactly what they are so be careful what you book or better yet book separately with independent operators as they were cheaper for most things from what we saw at different ports. 2 of the 5 excursions we booked were not as described and also had major safety concerns that were not considered. We found out through Cruise employees that the safety on Jamaica has been an issue and our trip was the first in a while to this area. Well the excursion was not what we paid for and we felt completely unsafe during part of the excursion when we were left for 20 minutes shopping at a scary area of Jamaica. Most people did not want to get off the bus as they were sacred! The second excursion was on the Sting Ray City in high waves causing people to be sick, bang in to each other, having the masks and snorkels ripped off your face, and the whole experience was not enjoyable and we felt unsafe. The funny thing was they cancelled an excursion we had booked for this day due to high winds and safety but sent us out on this one which was worse. The last thing you want to worry about on a trip is your safety, experience and service. I know and have experienced other Cruise lines that do a better job!

Excursion Safety and Experience Beware!

Nieuw Amsterdam Cruise Review by DBRR

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Trip Details
IN MY OPINION DO NOT CRUISE THIS LINE! THERE ARE BETTER CRUISE LINES THAT MAKE SURE THEIR PASSENGERS SAFETY, EXPERIENCE AND RESULTS MORE OF A PRIORITY.

We chose this Cruise for the time and areas it went to. We have been on other Cruises but this was our First Time with Holland America.

Bed Linens in cabin had stains on them, food was ok at buffet but they ran out of simple items like bread at breakfast, ice cream at night, etc. Dining room food was good but seating was an issue at times. Entertainment was average to say the least.

Excursion desk has poor hours and Excursion write ups are not exactly what they are so be careful what you book or better yet book separately with independent operators as they were cheaper for most things from what we saw at different ports.

2 of the 5 excursions we booked were not as described and also had major safety concerns that were not considered. We found out through Cruise employees that the safety on Jamaica has been an issue and our trip was the first in a while to this area. Well the excursion was not what we paid for and we felt completely unsafe during part of the excursion when we were left for 20 minutes shopping at a scary area of Jamaica. Most people did not want to get off the bus as they were sacred! The second excursion was on the Sting Ray City in high waves causing people to be sick, bang in to each other, having the masks and snorkels ripped off your face, and the whole experience was not enjoyable and we felt unsafe. The funny thing was they cancelled an excursion we had booked for this day due to high winds and safety but sent us out on this one which was worse.

The last thing you want to worry about on a trip is your safety, experience and service. I know and have experienced other Cruise lines that do a better job!
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