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This was our first Viking cruise, but it CERTAINLY won't be our last! We've done several ocean cruises on different lines, but we hit the jackpot on our first river cruise. We sailed from Bucharest, Romania to Amsterdam with the most impressive crew we've ever encountered. When we told the waiter during our first meal that my wife has a shellfish allergy, he immediately brought over the Maitre d' who not only took my wife's order for that and subsequent meals, ensuring no entre she wanted contained something she shouldn't eat, but he typically served them as well. The Concierge was equally exceptional. When my laptop computer 'died' during the cruise, she took it into the next port of call and had it repaired while my wife and I were on a shore excursion. The entire crew was the epitome of outstanding customer service! Our cabin was always spotless, the food superb. Shore excursions were well thought out and masterfully executed. No detail was too small to be overlooked. An absolutely phenomenal experience!

European Sojourn Experience

Viking Embla Cruise Review by arlandede

1 person found this helpful
Trip Details
  • Sail Date: April 2016
  • Destination: Europe
This was our first Viking cruise, but it CERTAINLY won't be our last! We've done several ocean cruises on different lines, but we hit the jackpot on our first river cruise. We sailed from Bucharest, Romania to Amsterdam with the most impressive crew we've ever encountered. When we told the waiter during our first meal that my wife has a shellfish allergy, he immediately brought over the Maitre d' who not only took my wife's order for that and subsequent meals, ensuring no entre she wanted contained something she shouldn't eat, but he typically served them as well. The Concierge was equally exceptional. When my laptop computer 'died' during the cruise, she took it into the next port of call and had it repaired while my wife and I were on a shore excursion. The entire crew was the epitome of outstanding customer service! Our cabin was always spotless, the food superb. Shore excursions were well thought out and masterfully executed. No detail was too small to be overlooked. An absolutely phenomenal experience!
arlandede’s Full Rating Summary
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