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Noordam Cruise Review
3.5 / 5.0
Cruise Critic Editor Rating
832 Reviews

OVERALL COULD HAVE EXPECTED BETTER

Noordam Cruise Review by ceejaybeeaust

4 people found this helpful
Trip Details
  • Sail Date: Dec 2016
  • Destination: Australia & New Zealand
  • Cabin Type: Deluxe Ocean-View Verandah Stateroom

Xmas and New Year at sea. What more could you want. You want to take that special bottle along with you, and if you are flying in from interstate then don't share your baggage. Your baggage is going to be confiscated because you have bought more than your allocated share of alcohol on board and you are not going to get your bags until you go and get them. The lines of people waiting for customer service are horrendous so be prepared. We finally got our bags at 11PM.

The ship is probably in need of an upgrade, however the cabins are very comfortable and you could not ask for better service from the cabin stewards, but once again things fall apart. If you want room service the wait could be 45 minutes for a coffee There is no where to get one close to your room. Breakfast room service was on time whenever you wanted it and great if you wanted to just sit out on the balcony without having to try and hustle to get a table at the Lido Buffet This did not deter the positives. Dining In the Main dining area was exceptional so if you want a good memory then book this in when you first book. The service in this area was also incredible so I am not being over critical

Entertainment. B.B.King.Bar. WOW. What a great show. New Years Eve. Truly a night to remember. It could not have been bettered. Well maybe the fireworks at the Sydney Harbour Bridge. The night was something that Holland America can be proud of.

Ports. I think everyone tells you about the Shore excursions. We along with everyone else took our obligatory photos. Fiji and the environs are known for their people and the pristine waters. They lived up to both. The people are wonderful. I am glad we have them as neighbors. The waters abound with beauty and you can't not like it

Then all of a sudden you are on your way home and it sinks in that the holiday is almost over. Yes it has been good. It could have been great . What can I compare it to?. I can only compare it to some of the hotels of Asia or Europe, after all this is a big floating hotel. Did it live up to some of them?. I have stayed in some places that Holland America could take some lessons from in customer service. The service desk on board was abysmal. The Hanoi Elegance Group and even the Bich Duyen in Ho Chi Minh are pillars of high standards of service that this ship could learn from.

I am home now. I open my bag of duty free alcohol. Only to find. No it could not happen. Yep they have given me the wrong one. Several emails over the next few weeks have gone unanswered by Holland America. Did that make me feel like a small fish in a big pond?, Do they even care?


ceejaybeeaust's Full Rating Summary
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Onboard Experience
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Shore Excursions
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Cabin Review

Deluxe Ocean-View Verandah Stateroom
Cabin VE 7004

Beautiful Cabin. As I stated it is starting to show signs of age and could probably do with an upgrade. Overall a great room to be in. Cabin staff were the best.


Port & Shore Excursion Reviews


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ceejaybeeaust
1 Reviews Written
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