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Crown Princess Review

4.5 / 5.0
Editor Rating
2143 reviews
3 Awards

Cruise from Hell - Some Things Unavoidable, Others Fault of Princess

Review for Crown Princess to South America
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maroondawg67
10+ Cruises • Age 70s

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Additional details

Sail Date: Jan 2017
Cabin: Mini-Suite with Balcony

As part of my wife’s and my 50th wedding anniversary celebration, we planned a “bucket list” cruise around South America. We planned and reserved the trip in September 2015, while aboard an Alaskan cruise on the Pacific Princess. We sailed on a 14-day cruise on the Crown Princess leaving out of Rio de Janeiro on 04 January 2017, ending up in Valparaiso / Santiago, Chile. The first half of our cruise was like the “cruise from hell”! The second half turned out very nice.

Some of the problems we encountered were particular to us, while some affected everyone on the cruise. Some were not the fault of Princess, while some I totally attribute to Princess. Some were due to weather and some due to an unexpected medical emergency. However, others were due to what I consider poor maintenance on the Crown Princess; some due to poor attitude of some, but not all of, the Princess staff; and some due to what I consider poor planning and execution by Princess Management.

Problems started before we boarded the ship. The Embarkation process in Rio was a disaster. It was not a process at all, but rather total chaos! There was no organization and the subcontractor hired by Princess to manage the embarkation was untrained, unknowledgeable on what was going on or supposed to be going on, and totally rude to some passengers, notably handicapped ones. There was a very noticeable total lack of Princess staff present until very late in the boarding experience. Once a Princess staff member did come out and try to make announcements, they were audible only in about the northern 1/3 of the building. There were far too few chairs for the number of folks there (about 1/3 had to stand the entire time) and the air-conditioning was woefully inadequate. There was no water or cold drinks available except for purchase from one vendor which had a 30-minute line to check out. Priority boarding was non-existent. Platinum, Elite and Suite passengers were given “boarding numbers” just like everyone else, (seemingly at random) based upon when they arrived. Everyone should have boarded by 5 PM and sailed at 6 PM. We, along with two other couples traveling with us arrived at 1:30 PM. We finally boarded around 5:45 PM and our traveling companions did not get aboard until around 7:15 PM, and they were by no means the last to board. We sailed about 3 hours late, missing our scheduled dinner assignment and unable to see Rio de Janeiro’s harbor sights in daylight. It was the worst embarkation, by far, we have experienced in some 16 cruises in numerous North American and European ports, and with six different cruise lines. A couple next to us in the Rio embarkation warehouse said it was the worst embarkation they had experienced in 35 years of cruising!

Cabin Review

Mini-Suite with Balcony

Cabin MB

Cabin was spacious and balcony very nice. Drawer space seemed a little less that we recently experienced in Ocean View cabin on Royal Caribbean on a 14-day, transatlantic repositioning cruise. See notes above concerning plumbing problems, furniture "creaking & popping", and a wall section falling off.

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