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We did this very same cruise last year when it was the Splendour of the Seas, and booked it again this year (early and paid much more than many guests we met) as we had loved it and rested and relaxed for a whole week in great weather. On the positives of this cruise; we witnessed some excellent members of staff; the cabin was fine (very good bed and pillows and shower); the weather was excellent with the exception of the one day at sea and good specialty restaurant in Chopp's. We watched two movies outside on Deck 9, under the Arabian evening sky and it was fantastic (although blankets were no longer available to keep us warm). This time however we had a few more concerns and saw real evidence of a number of cut backs from Royal Caribbean from last years cruise. Firstly, no complimentary toiletries (shampoo and shower gel) in the toilet/ shower room; no Crown and Anchor party any longer for those who have cruised once or twice before with Royal Caribbean; menu selection vastly cut back and poorer quality of what was available; new-ish staff generally not nearly as well trained or motivated; no daily news sheets every morning for the UK or USA and constant hard selling for services such as art auction, spa treatments, shops, casino and Internet packages. The entertainment was poor with the exception of the wonderful Bruce Parker. Our biggest disappointment however was that sleep was so difficult because of our cabin's location. We were cabin No 7620 and we could hear clearly every word of every song from the Schooner Bar below us, from 10.00am until after midnight. Royal Caribbean said it had never been reported to them as an issue before. It took us 3 mins on Cruise Critic to see that this was in fact a problem for Cabins 7614 to 7622. It was as if the music was being played next door to us and sleep was impossible for my wife and myself. We complained after the first night. All cabins were full so they could not move us but they promised to monitor it and reduce the volume. Two of the evenings we stayed out until midnight order to avoid the noise. The other evenings we did not notice much of a difference in the noise level and returned from holiday much more tired than was planned or hoped. One receptionist was unhelpful, one was helpful and the Manager promised to make changes to improve the situation for us, plus offered a discount off the next holiday with Royal Caribbean; that pre-supposes that we will want to cruise with them again. We just wanted a good sleep on holiday and that was the one thing we didn't get. Despite calling to see the manager (AE) again, he avoided us for the rest of the cruise. It felt that they stringing us along until the week was over and no improvement was made. Our complaint was handled very poorly and dismissively. We also reported that the cabin was very cold. An engineer arrived immediately and cleaned the filter of some amount of dirt, cleared a blockage and that made the difference. We got locked out of the safe; our fault! Reported to Reception and we were told to immediately go to our cabin as someone would arrive to fix it for us. They didn't but on being asked again they arrived the following day to re-set. Breakfast in our cabin every morning was good but only two mornings was the order exactly as we had ordered it. Ship was not as clean as it should have been and was a bit tired in places. Dirty cabin doors into the balcony. Black mould at bottom of doors. American passenger base has reduced significantly leading to a consequential drop in overall standards. Captain was very visible, engaging and an excellent communicator. Our waiter and assistant and person who cleaned the cabin were all excellent. However many of the general staff you encountered in the rest of the ship were quite often rude, not particularly friendly or disinterested. Is this now a general downturn in the quality offered by Royal Caribbean? We'll see.

Disappointing Cruise experience despite some positives. Avoid Cabin 7620.

Vision of the Seas Cruise Review by Mulguy Boy

6 people found this helpful
Trip Details
We did this very same cruise last year when it was the Splendour of the Seas, and booked it again this year (early and paid much more than many guests we met) as we had loved it and rested and relaxed for a whole week in great weather.

On the positives of this cruise; we witnessed some excellent members of staff; the cabin was fine (very good bed and pillows and shower); the weather was excellent with the exception of the one day at sea and good specialty restaurant in Chopp's. We watched two movies outside on Deck 9, under the Arabian evening sky and it was fantastic (although blankets were no longer available to keep us warm).

This time however we had a few more concerns and saw real evidence of a number of cut backs from Royal Caribbean from last years cruise.

Firstly, no complimentary toiletries (shampoo and shower gel) in the toilet/ shower room; no Crown and Anchor party any longer for those who have cruised once or twice before with Royal Caribbean; menu selection vastly cut back and poorer quality of what was available; new-ish staff generally not nearly as well trained or motivated; no daily news sheets every morning for the UK or USA and constant hard selling for services such as art auction, spa treatments, shops, casino and Internet packages. The entertainment was poor with the exception of the wonderful Bruce Parker.

Our biggest disappointment however was that sleep was so difficult because of our cabin's location. We were cabin No 7620 and we could hear clearly every word of every song from the Schooner Bar below us, from 10.00am until after midnight.

Royal Caribbean said it had never been reported to them as an issue before. It took us 3 mins on Cruise Critic to see that this was in fact a problem for Cabins 7614 to 7622. It was as if the music was being played next door to us and sleep was impossible for my wife and myself.

We complained after the first night. All cabins were full so they could not move us but they promised to monitor it and reduce the volume. Two of the evenings we stayed out until midnight order to avoid the noise. The other evenings we did not notice much of a difference in the noise level and returned from holiday much more tired than was planned or hoped.

One receptionist was unhelpful, one was helpful and the Manager promised to make changes to improve the situation for us, plus offered a discount off the next holiday with Royal Caribbean; that pre-supposes that we will want to cruise with them again. We just wanted a good sleep on holiday and that was the one thing we didn't get. Despite calling to see the manager (AE) again, he avoided us for the rest of the cruise. It felt that they stringing us along until the week was over and no improvement was made. Our complaint was handled very poorly and dismissively.

We also reported that the cabin was very cold. An engineer arrived immediately and cleaned the filter of some amount of dirt, cleared a blockage and that made the difference.

We got locked out of the safe; our fault! Reported to Reception and we were told to immediately go to our cabin as someone would arrive to fix it for us. They didn't but on being asked again they arrived the following day to re-set.

Breakfast in our cabin every morning was good but only two mornings was the order exactly as we had ordered it.

Ship was not as clean as it should have been and was a bit tired in places. Dirty cabin doors into the balcony. Black mould at bottom of doors.

American passenger base has reduced significantly leading to a consequential drop in overall standards.

Captain was very visible, engaging and an excellent communicator.

Our waiter and assistant and person who cleaned the cabin were all excellent. However many of the general staff you encountered in the rest of the ship were quite often rude, not particularly friendly or disinterested. Is this now a general downturn in the quality offered by Royal Caribbean? We'll see.
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Cabin Review

Cabin 7620
The cabin was fine (very good bed and pillows and shower). Dirty cabin doors into the balcony. Black mould at bottom of doors.

Biggest disappointment/issue was that sleep was so difficult because of our cabin's location. We could hear clearly every word of every song from the Schooner Bar below us, from 10.00am until after midnight. The microphone on the piano in the Schooner Bar was 44 paces from the Level 6 lifts. Cabin 7620 was 45 paces from the Level 7 lifts!
Sleep was impossible until after midnight. Not good if you have gone for a resti and a chance to catch up on your sleep. As we did!
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