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Norwegian Star Review

4.0 / 5.0
Editor Rating
2466 reviews
3 Awards

Worse holiday ever: nothing but upsets, many changes itinerary, smoke anywhere!!

Review for Norwegian Star to Asia
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Akire2017
6-10 Cruises • Age 60s

Rating by category

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Additional details

Sail Date: Dec 2016
Cabin: Mid-Ship Oceanview Porthole Window

This was the worst cruise ever-saved up my leave to take this break-Hong Kong to Singapore (22 Dec16-6Jan17)-itinerary changed several times 1st informed morning of cruise but already in Hong Kong-only 2 ports visited between above ports-ship's azipod propulsion system failed losing power-same issue 18mths previously reported by fellow passenger-19 Feb17 ship stranded off Melbourne coast heading to NZ with same issue-so much for fixing issue: http://www.stuff.co.nz/travel/travel-troubles/89291043/norwegian-star-cruise-ship-breaks-down-near-australia .Treat the passengers and crew dreadfully-promised 50%refund +50%for another cruise-still waiting for refund-no apology on ship-no ships porter to take cases to cabin -self-service and no direction of where cabin situated-cabin good but found dirty underwear in draws-complained and night porter removed said items with gloves but did not clean it-then tried to blame the cabin porter for not doing his job!!-

thermal spa treatment is a joke-nothing but 2 chlorinated pools with bubbles-lap pool was only up to knees one end and mid body other end-3 arm flips and you are at end of lap pool-sit outside if you want to sweat as steam room did not work for most of the sea days-reported this sometimes 5x in the hour but problem often not rectified and never offered refund for inconvenience.

Non-smokers beware- smokers are everywhere-don't stick to designated areas-if you report this takes crew so long to attend that the smokers have finished cigar/fag or moved on or no penalty if caught.If you buy water from ship to take off shore note that they wont let you bring it back on even though they have sold it to you in the first place! Cant manage dietary requirements well even though they were aware of these prior to us boarding.

Cabin Review

Mid-Ship Oceanview Porthole Window

Cabin OF

Cabin fine - apart from finding used underwear in the drawers-rang reception to have removed-night porter came complete with gloves to remove but did not clean the draw-c/o a few days later and about the growing dust in cabin-cabin porter was hauled up in not a nice fashion and accused of not cleaning properly- We told supervisor that it was not the cabin porters' issue unless he had been asked to come and clean, it should have been cleaned by the night porter removing the soiled items!

7 Helpful Votes

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