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Norwegian Star Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
2,612 Reviews

Worse holiday ever: nothing but upsets, many changes itinerary, smoke anywhere!!

Norwegian Star Cruise Review by Akire2017

7 people found this helpful
Trip Details
  • Sail Date: Dec 2016
  • Destination: Asia
  • Cabin Type: Mid-Ship Oceanview Porthole Window

This was the worst cruise ever-saved up my leave to take this break-Hong Kong to Singapore (22 Dec16-6Jan17)-itinerary changed several times 1st informed morning of cruise but already in Hong Kong-only 2 ports visited between above ports-ship's azipod propulsion system failed losing power-same issue 18mths previously reported by fellow passenger-19 Feb17 ship stranded off Melbourne coast heading to NZ with same issue-so much for fixing issue: http://www.stuff.co.nz/travel/travel-troubles/89291043/norwegian-star-cruise-ship-breaks-down-near-australia .Treat the passengers and crew dreadfully-promised 50%refund +50%for another cruise-still waiting for refund-no apology on ship-no ships porter to take cases to cabin -self-service and no direction of where cabin situated-cabin good but found dirty underwear in draws-complained and night porter removed said items with gloves but did not clean it-then tried to blame the cabin porter for not doing his job!!-

thermal spa treatment is a joke-nothing but 2 chlorinated pools with bubbles-lap pool was only up to knees one end and mid body other end-3 arm flips and you are at end of lap pool-sit outside if you want to sweat as steam room did not work for most of the sea days-reported this sometimes 5x in the hour but problem often not rectified and never offered refund for inconvenience.

Non-smokers beware- smokers are everywhere-don't stick to designated areas-if you report this takes crew so long to attend that the smokers have finished cigar/fag or moved on or no penalty if caught.If you buy water from ship to take off shore note that they wont let you bring it back on even though they have sold it to you in the first place! Cant manage dietary requirements well even though they were aware of these prior to us boarding.

Very disappointed with menu-same for 14days so if dietary issues, virtually zero choices-asked for several vegetarian options but not able to provide in restaurant although they did have in the McDonalds style cafe.Couldn't choose where one sat for meals in restaurants only in the McDonalds café. Evening entertainment very average at best and little options available.Crew & passengers were kept in dark regarding ships' issue but no apology made during 14 dy cruise or letters in cabins for guest on arrival.

During cruise did not berth near the cities but in commercial docks with no facilities around. This meant additional taxi rides of up to 2.5hrs each way to reach the city before starting to sight sea-told this was so ship could be fixed-obviously never happened. Shore excursions are very expensive and say they are taking you to places others don't go-don't believe, others do take you to wherever you want to go and they are often much cheaper! No apology for those of us, having booked short excursions independently of ship, for ports which we later did not stop at. Asked to be dropped off at the Orchard hotel in Singapore but told I had to book the shore excursion of US$109 to do so-lies the hotel provides a free shuttle bus from the ship. No help with asking for directions or costs of transport or free services available at the port.

Overall a very unimpressed and upsettingv14days with most days at sea because of reduced speed (sea days decrease my sea tolerance)-sick for 3 days including 1 day in port.Would ALWAYS RECOMMEND AVOIDING this ship or its sister ships given the way they operate unless you are a smoker-SMOKERS RULE even around children!..so much for all the health warnings regarding smoking and smoking related illnesses.

Akire2017's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
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Shore Excursions
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Cabin Review

Mid-Ship Oceanview Porthole Window
Cabin OF ?

Cabin fine - apart from finding used underwear in the drawers-rang reception to have removed-night porter came complete with gloves to remove but did not clean the draw-c/o a few days later and about the growing dust in cabin-cabin porter was hauled up in not a nice fashion and accused of not cleaning properly- We told supervisor that it was not the cabin porters' issue unless he had been asked to come and clean, it should have been cleaned by the night porter removing the soiled items!

Port & Shore Excursion Reviews

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