We had experienced one cruise previously, on the Jewel, so that is all I can compare to.
Despite several itinerary changes due to a failed azipod drive, more days at sea, no Thai stop and no website excursions, we were still attracted by the extra stop off days in Vietnam.
After boarding we found in our cabin a list of excursions to choose.
We were very pleased with the cabin for the first 6 dayst Our steward was polite and helpful. Shortly after we departed from Na Trang, as the ship be can to roll in moderate seas, noticeable, regular squeaking and tapping sounds came from the balcony door frame. I called Customer Services and they sent a mechanic to have a look. Cabin 9080 is just above where a forward tender boat is stowed. The beam for the fwd hoist was directly under our balcony floor. I was wondering if the noise was related to this beam and hoist after the tender was used at Na Trang.
He spent 30 min trying to trace the source of the noise. A few hours later I got a call from Guest Services who said there was absolutely nothing they could do at sea and there was no other balcony cabin available. That evening they sent us Champaign, chocolates and a apology letter. The noises continued for two nights but only affected our sleep slightly, so I was OK with that.
For the next two days and nights, after leaving Na Dang, the sea became rough and the noise became much louder, more of a metallic grating and cracking. So we did not get much sleep at all, even using earplugs.
At Hong Kong after exiting the ship we were standing in a taxi queue talking to a couple who had a Deck 10 midship balcony cabin. They said they had empty cabins on either side of them and there was no noise there.
My conclusion is that Guest Services on the Star are incompetent. All they had to do was check for these empty cabins. They had 4 days to do this, but they were just too lazy.
If this was a hotel I would have checked out immediately but on a ship you are trapped and totally reliant on the integrity of Guest Services, which in this case failed badly.
In the NCL survey I was sent several weeks ago I complained about this and there has been no reply, which has come as no surprise.