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We booked a 19 day Asian cruise in January 2017. We have previously sailed with Celebrity & NCL from USA ports 4 times and loved every minute of them. Now to the Diamond Princess.....firstly our balcony cabin was a great size with plenty of storage and the balcony was huge. However, the shower was doll house size with a curtain that clung to you all the time. We were bewildered at how larger people could even fit in, let alone turn around to shower. Tiny shower, yet heaps of hanging space and cupboards.....who planned these cabins? The staff we encountered were all polite but none showed the enthusiasm staff on Celebrity & NCL did. The food was average at best and in 19 days I didn't have ONE yum moment. The Sterling Steakhouse is NOT a separate restaurant but actually just one end of the buffet they close off at night....we cancelled our booking when we arrived to see this. Now for the reason we will NEVER, EVER sail Princess Cruises again.....THE ENTERTAINMENT! What an outrageous disappointment. Most of the singers were at best karaoke singers with two singers in the show being just OK. The production show Bravo was only 35 minutes long and although the dresses were pretty, this was NOT a production show. It was a mishmash of old standard songs in pretty dresses. The Rock N Roll Show was the same without the pretty dresses and a 1950's car as the feature prop. Celebrity Productions Shows were AMAZING and had story-lines with wonderful singers, people performing on silks, dancers and amazing costumes. NCL's comedians were an ensemble from the famous The Second City in Chicago and were hysterical and did three different shows. The Diamond Princess entertainment was a disgrace and the Cruise Director Neil Roberts was absolutely WOEFUL! He was completely lack lustre and displayed no enthusiasm or energy and was at best D grade. He rarely announced anything and never mustered up any activity enthusiasm. When we queried why on a 19 day cruise the sub standard entertainment was being repeated he said "well you bought two 9 day cruises". We told him we had purchased a 19 day cruise, not two 9 day cruises which he continued to dispute. We pointed out that Princess Cruises was charging us more for giving us less if everything was just repeated on the second part of the cruise....it was like being in the movie Ground Hog Day. They even started repeating the outdoor movies at night....after we complained, along with everyone else, this situation that couldn't possibly be changed, miraculously changed to show some different movies. The outdoor cinema was terrific and the only saving grace for our 19 day cruise, but if it was raining this was out. As we are not drinkers or gamblers the entertainment on a cruise is very important to us and I couldn't help wondering if it was because they were not catering to Americans from American ports as to why the effort wasn't being made. Americans have higher expectations of entertainment and the ones on board that we spoke to were appalled at the standard, as were we. It was so obvious that it was all a cost cutting exercise and Princess Cruises have decided the entertainment was too expensive and have cut back on quality. On Celebrity there was entertainment around the pool with music and dancing every day which was full of enthusiasm and fun for anyone watching. They also had glass blowing displays which were very popular and loads of other singers, duos and bands that were all of a great standard. Princess Cruises you should HANG YOUR HEAD IN SHAME regarding the quality of your entertainment as you certainly are no cheaper than the other cruises lines and offer no freebies to sweeten the blow, so for this reason you have certainly lost me as a customer and I will make sure I tell everyone I know NEVER to book a cruise with Princess.

SO DISAPPOINTING!

Diamond Princess Cruise Review by kimfarquhar

5 people found this helpful
Trip Details
  • Sail Date: January 2017
  • Destination: Asia
  • Cabin Type: Balcony
We booked a 19 day Asian cruise in January 2017. We have previously sailed with Celebrity & NCL from USA ports 4 times and loved every minute of them. Now to the Diamond Princess.....firstly our balcony cabin was a great size with plenty of storage and the balcony was huge. However, the shower was doll house size with a curtain that clung to you all the time. We were bewildered at how larger people could even fit in, let alone turn around to shower. Tiny shower, yet heaps of hanging space and cupboards.....who planned these cabins? The staff we encountered were all polite but none showed the enthusiasm staff on Celebrity & NCL did.

The food was average at best and in 19 days I didn't have ONE yum moment. The Sterling Steakhouse is NOT a separate restaurant but actually just one end of the buffet they close off at night....we cancelled our booking when we arrived to see this.

Now for the reason we will NEVER, EVER sail Princess Cruises again.....THE ENTERTAINMENT! What an outrageous disappointment. Most of the singers were at best karaoke singers with two singers in the show being just OK. The production show Bravo was only 35 minutes long and although the dresses were pretty, this was NOT a production show. It was a mishmash of old standard songs in pretty dresses. The Rock N Roll Show was the same without the pretty dresses and a 1950's car as the feature prop. Celebrity Productions Shows were AMAZING and had story-lines with wonderful singers, people performing on silks, dancers and amazing costumes. NCL's comedians were an ensemble from the famous The Second City in Chicago and were hysterical and did three different shows. The Diamond Princess entertainment was a disgrace and the Cruise Director Neil Roberts was absolutely WOEFUL! He was completely lack lustre and displayed no enthusiasm or energy and was at best D grade. He rarely announced anything and never mustered up any activity enthusiasm. When we queried why on a 19 day cruise the sub standard entertainment was being repeated he said "well you bought two 9 day cruises". We told him we had purchased a 19 day cruise, not two 9 day cruises which he continued to dispute. We pointed out that Princess Cruises was charging us more for giving us less if everything was just repeated on the second part of the cruise....it was like being in the movie Ground Hog Day. They even started repeating the outdoor movies at night....after we complained, along with everyone else, this situation that couldn't possibly be changed, miraculously changed to show some different movies.

The outdoor cinema was terrific and the only saving grace for our 19 day cruise, but if it was raining this was out. As we are not drinkers or gamblers the entertainment on a cruise is very important to us and I couldn't help wondering if it was because they were not catering to Americans from American ports as to why the effort wasn't being made. Americans have higher expectations of entertainment and the ones on board that we spoke to were appalled at the standard, as were we. It was so obvious that it was all a cost cutting exercise and Princess Cruises have decided the entertainment was too expensive and have cut back on quality. On Celebrity there was entertainment around the pool with music and dancing every day which was full of enthusiasm and fun for anyone watching. They also had glass blowing displays which were very popular and loads of other singers, duos and bands that were all of a great standard. Princess Cruises you should HANG YOUR HEAD IN SHAME regarding the quality of your entertainment as you certainly are no cheaper than the other cruises lines and offer no freebies to sweeten the blow, so for this reason you have certainly lost me as a customer and I will make sure I tell everyone I know NEVER to book a cruise with Princess.
kimfarquhar’s Full Rating Summary
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Cabin Review

Balcony
Cabin BF 10516
Cabin and balcony was spacious but shower was the size of a postage stamp with a shower curtain that sticks to you the whole time....horrible! Movies and TV shows were plentiful and TV a good size.
Lido Deck Inside Cabins, Balcony Cabins

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