We chose this itinerary because it left from Melbourne and we really wanted to see the sounds and explore more of New Zealand.
I will start with the positives first, some of the staff were immensely helpful and friendly, embarkation and disembarkation were half an hour each (which in my book is great!) we found our oceanview stateroom was big enough and loved the wardrobe, plenty of drawers and room for the cases under the bed. I loved the amount of pools on board and found the terrace on back of boat to be the warmest at 25'degrees and generally uninhabited as was the lovely alfresco area we ate most of our meals at which you can find at the back of the boat outside Horizon Court, say hello to Joe he is gorgeous. We both loved movies under the stars and appreciated the movies and Tv channels in the room. Neither of us care much for shows but we loved the piano entertainer AJ Clarke and the classical trio that played in the piazza. We enjoyed all ports except Akaroa due to gale force winds.
Now for some negatives.....our room flooded as mentioned below, we didn't complain the first time as our cabin steward was very attentive and we dismissed it as an accident, the second time we went to guest services, whilst he organised a room for the night while they rectified the room, he seemed to be more concerned that this was the first time we had complained???then 4 days after the event he sent us canapés for our inconvenience. We both felt it could have been dealt with a little better.
Besides the pizza and hamburgers ( which we thought were better than Royal Caribbean) we both thought the food in the dining room and buffet was a little limited.
Our Wellington port tender, yes I said tender as Wellington is a working port we had to be shuttled to town by buses, this took roughly an hour and a half to get to town, I am glad we had not organised a private tour!
The staff was the most disappointing thing, right from the start it didn't bode well, there was no greeting to the boat whatsoever, which we both found unusual and a lot of the staff in the cafe were rude and some of the bar staff were not necessarily rude but not exactly friendly.
Whilst we had problems we still enjoyed our cruise and our experiences are based on comparison to cruising with Celebrity and Royal Caribbean.
View was hampered by boat, but still allowed loads of light into room, the biggest problem was it was across the aisle from the laundry and twice the boat listed on to the starboard side and water from the sink flooded the aisle and our room........twice!