We travelled the pacific visiting Hawaiian & Polynesian Islands in January 2017. The communal areas of the ship are of excellent standard, most are very grand & opulent. We had a veranda cabin which was comfortable but very dark in design and could be a bit gloomy. The Shower/bathroom was the smallest I have ever seen in my life and the fittings were of poor quality - a plastic shower curtain for goodness sake!!! Meals were usually of an excellent standard although we did have a couple of poor quality meals. The service in the Grand dining room was mostly very slow. It wasn't unusual to wait 20mins before a Sommelier took our drinks order but once food & drink were ordered, the service improved. The tours offered were expensive, so we booked 2 local tours from the UK prior to our trip & the rest we took from the many tour operators/taxis usually situated just at the docking point. The ship is quite small - only 650 passengers and we feel it was too small to cope with the rough waters of the pacific at this time of year. A great deal of passengers and crew suffered motion sickness and this didn't really improve during sailing times. Our lasting memory of this holiday wasn't the wonderful places we visited but the abysmal service we received pre and post cruise. Pre - we were provided a room at the Westin (LA) and firstly we weren't told there was a complimentary breakfast on the 1st floor and paid $50 for breakfast, then the transfers to the ship were totally dis-organised. We were told to wait in reception at 10am but didn't actually arrive on board until 3.30 pm, it was a shambles. Post - we had to disembark at 8am and our check-in luggage was sent straight to the airport. We were taken by bus with our hand luggage to City Hall where Oceania had a provided a room for us with only hard back chairs, water & soft drinks, nowhere to safely store luggage and only a toilet & hand basin. Our flight was at 10.30pm!! That's 14.5 hours without proper facilities!! Any 4 or 5 star hotel would provide a courtesy room to enable guests to shower & change before their flight. It was extremely hot & humid, we were lucky we had booked a hotel a couple of days prior so that we could at least rest, use the pool and shower before our flight. Oceania did offer us the use of a day pass at a local hotel but at the exorbitant cost of £258. We will not be using Oceania again & would not recommend.

Service not 5*

Sirena Cruise Review by Polyanna17

7 people found this helpful
Trip Details
  • Sail Date: January 2017
  • Destination: South Pacific
  • Cabin Type: Concierge Level Veranda Stateroom
We travelled the pacific visiting Hawaiian & Polynesian Islands in January 2017. The communal areas of the ship are of excellent standard, most are very grand & opulent. We had a veranda cabin which was comfortable but very dark in design and could be a bit gloomy. The Shower/bathroom was the smallest I have ever seen in my life and the fittings were of poor quality - a plastic shower curtain for goodness sake!!!

Meals were usually of an excellent standard although we did have a couple of poor quality meals. The service in the Grand dining room was mostly very slow. It wasn't unusual to wait 20mins before a Sommelier took our drinks order but once food & drink were ordered, the service improved.

The tours offered were expensive, so we booked 2 local tours from the UK prior to our trip & the rest we took from the many tour operators/taxis usually situated just at the docking point.

The ship is quite small - only 650 passengers and we feel it was too small to cope with the rough waters of the pacific at this time of year. A great deal of passengers and crew suffered motion sickness and this didn't really improve during sailing times.

Our lasting memory of this holiday wasn't the wonderful places we visited but the abysmal service we received pre and post cruise.

Pre - we were provided a room at the Westin (LA) and firstly we weren't told there was a complimentary breakfast on the 1st floor and paid $50 for breakfast, then the transfers to the ship were totally dis-organised. We were told to wait in reception at 10am but didn't actually arrive on board until 3.30 pm, it was a shambles.

Post - we had to disembark at 8am and our check-in luggage was sent straight to the airport. We were taken by bus with our hand luggage to City Hall where Oceania had a provided a room for us with only hard back chairs, water & soft drinks, nowhere to safely store luggage and only a toilet & hand basin. Our flight was at 10.30pm!! That's 14.5 hours without proper facilities!! Any 4 or 5 star hotel would provide a courtesy room to enable guests to shower & change before their flight. It was extremely hot & humid, we were lucky we had booked a hotel a couple of days prior so that we could at least rest, use the pool and shower before our flight. Oceania did offer us the use of a day pass at a local hotel but at the exorbitant cost of £258.

We will not be using Oceania again & would not recommend.
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Cabin Review

Concierge Level Veranda Stateroom
Cabin A1 6018
Comfortable & adequate size, although quite dark. bathroom miniscule & poor quality fittings.
Deck 8 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews