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Overall it was an enjoyable cruise and trip, however, some things made the overall experience a little sour. What we enjoyed: the destinations and the ship amenities and food service. What was quite poor: The guest relations. McDonald's treats its customer better. Before we embarked we called the guest relations to get an address for where the ship was in port. The lady on the phone gave us the wrong address! We had to pay extra taxi fee to get to the correct destination. And had to find it and navigate with no phone or internet service. Which, in a foreign country is quite difficult to say the least. We also had a poor experience with guest relations after the cruise. My iPhone was misplaced the second to last day of the cruise and not found so we put our name on the lost and found items list. Of course it never showed up before we disembarked. I contacted the cruise line 2 weeks after the cruise asking if it had been found or turned in and they responded they had not found it. Well a week later they email me with a picture of the phone asking me if it was the correct phone and it was. So I said hooray please ship to my address. Well, it has been over a month since then and still no phone. I have emailed two times requesting some update or status and have not received an answer. My suspicion is that my phone was not "misplaced", but was stolen by the crew. But because I protect my phone with pin and password the member was not able to hack into it and eventually gave up and turned it in. I scoured everywhere I was the night I lost it, it had to have been taken by someone. So, anyway, we won't be using Holland America Cruise Line for any future cruises simply because of the guest relations. We love cruise travel and never have had anything like this as far as overall customer service.

Good cruise. Poor guest relations

Volendam Cruise Review by good5064

Trip Details
  • Sail Date: December 2016
  • Destination: Asia
Overall it was an enjoyable cruise and trip, however, some things made the overall experience a little sour. What we enjoyed: the destinations and the ship amenities and food service.

What was quite poor: The guest relations. McDonald's treats its customer better. Before we embarked we called the guest relations to get an address for where the ship was in port. The lady on the phone gave us the wrong address! We had to pay extra taxi fee to get to the correct destination. And had to find it and navigate with no phone or internet service. Which, in a foreign country is quite difficult to say the least.

We also had a poor experience with guest relations after the cruise. My iPhone was misplaced the second to last day of the cruise and not found so we put our name on the lost and found items list. Of course it never showed up before we disembarked. I contacted the cruise line 2 weeks after the cruise asking if it had been found or turned in and they responded they had not found it. Well a week later they email me with a picture of the phone asking me if it was the correct phone and it was. So I said hooray please ship to my address. Well, it has been over a month since then and still no phone. I have emailed two times requesting some update or status and have not received an answer.

My suspicion is that my phone was not "misplaced", but was stolen by the crew. But because I protect my phone with pin and password the member was not able to hack into it and eventually gave up and turned it in. I scoured everywhere I was the night I lost it, it had to have been taken by someone. So, anyway, we won't be using Holland America Cruise Line for any future cruises simply because of the guest relations. We love cruise travel and never have had anything like this as far as overall customer service.
good5064’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages 7 to 9
Service
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