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First time on Celebrity. We were excited to cruise Celebrity, as friends had recommended the line. Unfortunately we had no idea that the ship for this cruise would be an old ship that was built as plain as it could be. No glory what so ever. What we didn’t like is: 1. Price paid for the cruise was very high for what we received. 2. Cabins were very small. 3. Options included as part of the cabin package did not mean anything to Celebrity as they had excuses not to comply with some of them, Eg. Priority boarding, reliable internet, use of public rooms occupied by a large private group on a daily basis. 4. Celebrity personnel in-charge were not very accommodating with the passengers and preferred to be at a distance rather than being part of the cruise. Eg. if a passenger was in need of help they would try to get you to go to someone else and the problem would not be solved. 5. Purchased a special dinning package to find that the food and service at the main restaurant Trellis was superior to the Tuscan restaurant. What we liked the best: 1. Room up keep service 2. Dining and bar service 3. Food at the Trellis and Blue. Overall I would have to read many reviews before I would consider going on another Celebrity cruise.

Old ship, plain Jane ship and unorganized Celebrity company

Celebrity Infinity Cruise Review by Walker14

6 people found this helpful
Trip Details
  • Sail Date: January 2017
  • Destination: South America
  • Cabin Type: Aqua Class
First time on Celebrity. We were excited to cruise Celebrity, as friends had recommended the line. Unfortunately we had no idea that the ship for this cruise would be an old ship that was built as plain as it could be. No glory what so ever.

What we didn’t like is:

1. Price paid for the cruise was very high for what we received.

2. Cabins were very small.

3. Options included as part of the cabin package did not mean anything to Celebrity as they had excuses not to comply with some of them, Eg. Priority boarding, reliable internet, use of public rooms occupied by a large private group on a daily basis.

4. Celebrity personnel in-charge were not very accommodating with the passengers and preferred to be at a distance rather than being part of the cruise. Eg. if a passenger was in need of help they would try to get you to go to someone else and the problem would not be solved.

5. Purchased a special dinning package to find that the food and service at the main restaurant Trellis was superior to the Tuscan restaurant.

What we liked the best:

1. Room up keep service

2. Dining and bar service

3. Food at the Trellis and Blue.

Overall I would have to read many reviews before I would consider going on another Celebrity cruise.
Walker14’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
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Cabin Review

Aqua Class
Cabin A1
Small and outdated. Shears were ripped and repair work unprofessional.
Aqua class rooms were very noisy 24 hours a day as they were below the pool and spa.
These rooms also have a huge overhang over the balconies that block the view considerably.
Deck 11 Inside Cabins, Balcony Cabins