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Norwegian Star Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
2,612 Reviews

NCL Lies and Miscommunication

Norwegian Star Cruise Review by MGBark

10 people found this helpful
Trip Details
  • Sail Date: Jan 2017
  • Destination: Asia
  • Cabin Type: Mid-Ship Oceanview Picture Window

We have cruised aboard the NCL Star before and this cruise had the usual friendly yet often terrible service. Even in the specialty restaurants NCL expected one server to serve our party of ten along with another table of 4, 6 or 8. It is impossible for anyone to serve food to 14 to 18 people and keep up with demanding drinkers on the drink package. Dinners often lasted over 3 hours with no food coming in the first hour and no coffee or drinks at the end of the meal.

The food service problem was helped by various complaints, the staff does improve if you want to spend your vacation complaining. La Cucina was terrible, Le Bistro just so, so, and Cagney's was good. The Versailles ran hot and cold, but the food selection was lacking, how about 5 different pasta entrees at one meal?

The bigger problem was the lack of communication, lack of information and downright lies spread by the NCL home office. Some of our party of 10 was booked through travel agents and some through NCL direct. Some of us were notified when the ship broke down and the sailing date and ports were changed, and some of us were not. When the sailing date was changed a 2nd time, NONE of us were told, and we had a hell of a time getting aboard the ship based on the schedule NCL supplied. Note, I will never sail on NCL again without rechecking the sailing schedule the three days prior to sailing. When they have a change they blame the entire problem on your travel agent. If I were an agent I would NOT book NCL. They had NO excuse for failing to notify the passengers booked through NCL. They also gave out misinformation on the various visas required, saying they would supply same and failing to mention they would charge for this service. In addition, they charge 95 cents a minute for wifi that is the worst. Many in our party could not send or receive emails. I was able to get two emails out in just 19 minutes. We got fantastic wifi for free on the tour bus in Vietnam. Do not buy the NCL wifi.

It's sad the crew tries so hard to help, but the experience is ruined by the home office. They should have a special desk for exotic locations, every time you have a question NCL takes forever to answer, as if they had never thought about the details before. The answer, after an hour or so on the phone, is often, ask your travel agent, who then has to call NCL and go through the wait and misinformation again.

MGBark's Full Rating Summary
Onboard Experience
Enrichment Activities
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Cabin Review

Mid-Ship Oceanview Picture Window
Cabin OB 5598

Cabin is just okay. It is a good location, but is really designed for 2 beds. Put the beds together and there is no room for dressing and you keep bumping into things. We were promised an upgrade by the NCL Rep at a travel show, but she got fired/or quit before we sailed, so no upgrade.

Port & Shore Excursion Reviews

Bangkok (Laem Chabang)

Ship never went there due to engine trouble. Many of our group booked to see Thailand and will never cruise NCL again due to the change and lack of communication.

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