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Grandeur of the Seas Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
1,835 Reviews

Nice cruise, terrible ship

Grandeur of the Seas Cruise Review by rrzeigler43

3 people found this helpful
Trip Details
  • Sail Date: Jan 2017
  • Destination: the Bahamas
  • Cabin Type: Superior Ocean View Stateroom with Balcony

Our cruise started out in Baltimore on a Saturday and it was an hour or two late leaving port due to an engine problem. On Sunday at sea everyone received message there would be no water from 1 a.m. for several hours and this would continue for the next night also as they are doing maintenance work late at night/early morning. This was no problem unless you had to use the toilet after 1 am. Monday, 1/16, we arrived in Charleston SC. Upon returning to the ship for it to sail at about 4 PM the ship did not move. Around 7 p.m. that evening we were told that a life boat fell off the ship and the Coast Guard inspected the ship to make sure it was safe for sailing minus the life boat and they were waiting for the pilot to get us going. We left Charleston that night and on Tuesday morning around 7 am discovered we had no hot water when I went to take a shower. Called maintenance and a person responded with 15 or 20 minutes and started to work on the toilet. I told the maintenance man I called for no hot water, not the toilet. He then went to work on the shower fixture, taking that apart (and forcing the heat regulator knob on backward) which of course did not give us any hot water. While he was there fooling with the shower a message came over his "walkie-talkie" for employees to get to the 7th deck for major flooding. It turned out a pipe had broken on the 8th deck and flooded several rooms/areas on the 7th deck which is why there was no hot water. It took until around 4 p.m. that afternoon for us to have hot water and sometimes no water at all. Because of leaving Charleston late on Monday, we arrived at Port Canaveral 3-4 hours late and our shore excursion to the space center was cancelled and we were told they would credit everyone's account for those shore excursions that were cancelled. Wednesday we were in Miami and had no problems. Thursday, arrived in Nassau and after returning to room from breakfast I found a strong odor of ammonia in the room. My wife couldn't smell it and nor could the stateroom attendant. I still did and just overlooked it. We went to our shore excursion and upon returning later that afternoon, I found the smell was worse. I found it to be coming from a vent in the vanity/dresser right above where the fridge is located. Stateroom attendant came in and this time he could smell it and agreed as to where it was coming from. We went to dinner and when we came back he advised me it was the fridge and they removed it (apparently a Freon leak). Was told they didn't have a replacement and would repair it. For the next two days a maintenance man came to our room about the smell and check the fridge. I told them the smell was gone and we had no fridge but each time they looked for a fridge. The third day we just received a phone call from maintenance wanting to know if the smell is still there and how the fridge is working. Told them for the third straight day, we had no fridge. Friday, arrived in CocoCay and had no problems. After our shore excursion in CocoCay we went to dinner that evening and upon returning could not get in our room because the door was jammed. Turns out the closet door (which had a missing door stop to keep the door from swinging the whole back) jammed against the stateroom door. About one hour later the maintenance man was able to gain entry to our room. The maintenance man then came back that same evening and repaired the closet door. On Saturday evening after we returned from dinner we found a different fridge had been placed in our room.

On the positive side, the food was good in the dining room, our table waiters Leon and Yogi were wonderful. This was our 6th cruise and the best service we've had because of these two individuals. Yogi by far was exceptional but we dealt with him more as he was the assistant and whenever he was working the windjammer and he saw out party he would drop everything and attempt to find a table for us and anything else he could do to make our trip more enjoyable. The theatre décor and seating were excellent and the shows were good. On the negative side, besides the problems above, It appears the ship is in not too great shape and in need of internal repairs as well as exterior repairs i.e. railing on balcony in staterooms are in need of varnishing and sanding. Rust, peeling paint etc. on balcony. Windjammer food was not very good at all and most times was just warm or lukewarm at best. Also found several dresser drawers in closet were jammed closed and unable to open.


rrzeigler43's Full Rating Summary
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Onboard Experience
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Shore Excursions
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Cabin Review

Superior Ocean View Stateroom with Balcony
Cabin D2 7058

Found drawers which were jammed shut and couldn't open. Closet door broken. Kept stepping on curtain when using shower because of it blowing in. Next to no water pressure in bathroom sink. Our stateroom attendant was excellent but you can't fix up and clean up what should be replaced. Someone did come and re-varnish our railing on balcony one day but it didn't look much better than before. Apparently didn't sand it and just put varnish to cover up bare and worn spots!


Port & Shore Excursion Reviews

A friend gave us a tour of the city and outlying areas.

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Port Canaveral (Orlando)

Tour to space center was cancelled due to ship arriving 3-4 hours late.

Island Tour

Tour guide was excellent and got to see the city and Paradise Island

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Didn't see many fish but boat operator and assistant had variety of live sea life which they passed around. Found it very interesting and overall good tour.

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rrzeigler43
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