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5 of 8 days was terrible. I wrote the president and CFO Mr. Donald 2ce with no response. HE DOESN'T care about you. I wrote customer service 2ce. They DON'T care about you. LET THE BUYER BEWARE..... If you buy the lowest price, you're going to be disappointed..... There is definitely a lack of communication aboard the ship. It operates under extreme confusion. I'll never take another one with this cruise line again. Day 1 was so confusing. We went to orientation and was asked if we had special needs. It's best not to say yes because you will be told to leave the orientation about 5 minutes early. After you get up and are at the door, you'll be called out by the cruise director and told you can't leave. When you ask another crew member why they had you get up in the 1st place, they will tell you to leave. That's just the beginning of one of the most confusing cruises I've ever taken. Also if you need a cane you'll be told there's a 50.00 Fee associated with it for cane rental. Well that's completely FALSE. There is no charge... Just a 40.00 deposit. If you smoke cigars the booking agent will flat out LIE to you and share there's 3 cigar bars on board and there's not even 1. Also the internet you have to pay 30.00 to use will malfunction. This is all in the 1st day...Day's 2 - 5 were just as sad but I think you'll get the picture. Also you may just get stranded on an island somewhere because the printed material doesn't match the real time for embarkation and debarkation. We barely boarded the ship in Puerto Rico and Carnival left 4 people stranded and they had more than enough time to let them board. The people were right at the embarkation gate and the crew pulled up the ramp without letting them walk 100 feet. I don't know if they were related or not but I do know they weren't back on the ship. And I told security but they could care less. They acted as if I was talking to a brick wall. I do hope that family is reading my review and asks me to testify for them when they sue for damages. I'll GLADLY do it...WORST Customer care Anywhere...

YOU WILL BE SORRY

Carnival Vista Cruise Review by Indianalan

6 people found this helpful
Trip Details
5 of 8 days was terrible.

I wrote the president and CFO Mr. Donald 2ce with no response. HE DOESN'T care about you. I wrote customer service 2ce. They DON'T care about you. LET THE BUYER BEWARE..... If you buy the lowest price, you're going to be disappointed.....

There is definitely a lack of communication aboard the ship. It operates under extreme confusion. I'll never take another one with this cruise line again. Day 1 was so confusing. We went to orientation and was asked if we had special needs. It's best not to say yes because you will be told to leave the orientation about 5 minutes early. After you get up and are at the door, you'll be called out by the cruise director and told you can't leave. When you ask another crew member why they had you get up in the 1st place, they will tell you to leave. That's just the beginning of one of the most confusing cruises I've ever taken. Also if you need a cane you'll be told there's a 50.00 Fee associated with it for cane rental. Well that's completely FALSE. There is no charge... Just a 40.00 deposit. If you smoke cigars the booking agent will flat out LIE to you and share there's 3 cigar bars on board and there's not even 1. Also the internet you have to pay 30.00 to use will malfunction. This is all in the 1st day...Day's 2 - 5 were just as sad but I think you'll get the picture. Also you may just get stranded on an island somewhere because the printed material doesn't match the real time for embarkation and debarkation. We barely boarded the ship in Puerto Rico and Carnival left 4 people stranded and they had more than enough time to let them board. The people were right at the embarkation gate and the crew pulled up the ramp without letting them walk 100 feet. I don't know if they were related or not but I do know they weren't back on the ship. And I told security but they could care less. They acted as if I was talking to a brick wall. I do hope that family is reading my review and asks me to testify for them when they sue for damages. I'll GLADLY do it...WORST Customer care Anywhere...
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