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Yes this is cruise critic and yes I am a harsh critic. This was a first Crystal Cruise and we hoped to make it a habit. We are regulars on Oceania and Silversea and did not find Crystal any better -- in fact in some cases below the standards of O and Silversea. The cruise was a rather simple one – pretty much a western Caribbean with stops in Cozumel, Costa Maya, Belize and Key West. I will not spend much time talking about the ports. Both my DW and me had bronchitis as it seemed to being going around the ship so our off ship activity was limited. Embarkation: First impressions were not good. We departed from Terminal B (same as Norwegian uses). The line was long. The hold time was unacceptable. This is at 1:30pm. Took almost 45 minutes from the entrance to the Terminal until we had our room card. The ship was built in 2005 and recently refurbished. It did look new – sharp style and not a blemish anywhere. Very well maintained. The Room: Were Crystal really fails is their staterooms in Veranda class. Since most guests travel this way – I will do the comparison here. Size is 246 sq feet which includes the veranda. What makes this feel smaller is the fact that the bathroom is large, including a tub and a double sink. This makes the room extra small. Closet space was good. TV was actually good with more choices including the NFL Playoffs and the NCCA Finals. Bed for me was comfortable. One BIG negative was the stateroom service. Just plain bad. We returned to the cabin generally around 8pm and room was still unmade. Unacceptable -- room attendant was told we generally come back quickly from dinner. The food: The best part of Crystal is its food. Some very unique menus are offered, plus also a classic menu. The classic menu also has a steak entrée nightly (whether Filet, Rib Eye or Sirloin strip). I suppose you can ask for any of the three, nightly -- just ask as they were very accommodating to our table mates, who did a special order on some nights. MDR has main and late seating – you can also op for dining by reservation. Service was prompt and well executed but generally was at least a 90 minute seating. Specialties – Prego is an Italian restaurant and food quality was excellent -- Osso Buco was good. Silk Road had a fusion Japanese menu plus excellent Sushi/Sashimi. In fact the Sashimi was so good ,I could make a meal out that alone – but I had the pepper Lobster which was excellent. Specialties are included. But additional bookings are $30 pp – done in order to make sure everyone has a chance to book a least once. They do not have an evening buffet like many ships. Their light meal is by reservation but we saw many on the last night come without a reservation. Place is called Tastes – but they should rename it Tasteless. The style is a Tapas menu where you can order many small items, Maybe the chef had a bad night – but the fish, chicken and lamb we had were all dry and overdone. The Ahi Tuna was done properly – raw. Trident Grill – is similar to Waves and serves the same fare. Exception is no lobster. Burgers were better than O, but the Fries on O are much better. They also have a ice cream bar next to the Grill. Bistro – a coffee bar. Good coffee plus food (fruits, cookies, cakes, cold cuts) throughout the day (late breakfast through late lunch. The Drink: Beer, house wines, and drinks (top shelf) are included. House wines were OK nothing special, no worse/better than O or Silversea. Drinks were strong and smooth – no water in these and they were large. No mini Martini’s like on Oceania. Service: Outstanding. Even the officers are always visible and friendly Enrichment: Love the term and their lectures were really good. Bob Ray was one which gave talks on Motown and also the Beach Boys with little heard recording takes and items that belong on trivia. Some negatives: The new Crystal web site is bad. Difficult to navigate and to book restaurant and shore excursions. So bad is it the after trip survey crashed. Shipboard Wi-Fi was slow and not free. They give you 60 minutes free. Inclusive certainly does not apply to the wifi with Crystal. As noted above -- the embarkation was really disorganized. Crystal does all of the work on board the ship so there were multiple queues at security, in the port hall where they checked the passenger heath and passport exam, then in the holding pen (Norwegian style), at the gangway, and then on the ship at the registration tables. So was I Crystalized?? Maybe, with the right itinerary yes. But they really need to up their game with some new builds with bigger staterooms which have become common with new builds from Seaborne, Silversea, Oceania and Regent.

Expecting Five Star --- But truly *** star Cruise Line - No better than others

Crystal Serenity Cruise Review by PaulMCO

15 people found this helpful
Trip Details
  • Sail Date: January 2017
  • Destination: Western Caribbean
  • Cabin Type: Deluxe Stateroom with Verandah
Yes this is cruise critic and yes I am a harsh critic.

This was a first Crystal Cruise and we hoped to make it a habit. We are regulars on Oceania and Silversea and did not find Crystal any better -- in fact in some cases below the standards of O and Silversea.

The cruise was a rather simple one – pretty much a western Caribbean with stops in Cozumel, Costa Maya, Belize and Key West. I will not spend much time talking about the ports. Both my DW and me had bronchitis as it seemed to being going around the ship so our off ship activity was limited.

Embarkation: First impressions were not good. We departed from Terminal B (same as Norwegian uses). The line was long. The hold time was unacceptable. This is at 1:30pm. Took almost 45 minutes from the entrance to the Terminal until we had our room card.

The ship was built in 2005 and recently refurbished. It did look new – sharp style and not a blemish anywhere. Very well maintained.

The Room: Were Crystal really fails is their staterooms in Veranda class. Since most guests travel this way – I will do the comparison here. Size is 246 sq feet which includes the veranda. What makes this feel smaller is the fact that the bathroom is large, including a tub and a double sink. This makes the room extra small. Closet space was good. TV was actually good with more choices including the NFL Playoffs and the NCCA Finals. Bed for me was comfortable. One BIG negative was the stateroom service. Just plain bad. We returned to the cabin generally around 8pm and room was still unmade. Unacceptable -- room attendant was told we generally come back quickly from dinner.

The food: The best part of Crystal is its food. Some very unique menus are offered, plus also a classic menu. The classic menu also has a steak entrée nightly (whether Filet, Rib Eye or Sirloin strip). I suppose you can ask for any of the three, nightly -- just ask as they were very accommodating to our table mates, who did a special order on some nights. MDR has main and late seating – you can also op for dining by reservation. Service was prompt and well executed but generally was at least a 90 minute seating.

Specialties – Prego is an Italian restaurant and food quality was excellent -- Osso Buco was good. Silk Road had a fusion Japanese menu plus excellent Sushi/Sashimi. In fact the Sashimi was so good ,I could make a meal out that alone – but I had the pepper Lobster which was excellent.

Specialties are included. But additional bookings are $30 pp – done in order to make sure everyone has a chance to book a least once.

They do not have an evening buffet like many ships. Their light meal is by reservation but we saw many on the last night come without a reservation. Place is called Tastes – but they should rename it Tasteless. The style is a Tapas menu where you can order many small items, Maybe the chef had a bad night – but the fish, chicken and lamb we had were all dry and overdone. The Ahi Tuna was done properly – raw.

Trident Grill – is similar to Waves and serves the same fare. Exception is no lobster. Burgers were better than O, but the Fries on O are much better. They also have a ice cream bar next to the Grill.

Bistro – a coffee bar. Good coffee plus food (fruits, cookies, cakes, cold cuts) throughout the day (late breakfast through late lunch.

The Drink: Beer, house wines, and drinks (top shelf) are included. House wines were OK nothing special, no worse/better than O or Silversea. Drinks were strong and smooth – no water in these and they were large. No mini Martini’s like on Oceania.

Service: Outstanding. Even the officers are always visible and friendly

Enrichment: Love the term and their lectures were really good. Bob Ray was one which gave talks on Motown and also the Beach Boys with little heard recording takes and items that belong on trivia.

Some negatives: The new Crystal web site is bad. Difficult to navigate and to book restaurant and shore excursions. So bad is it the after trip survey crashed.

Shipboard Wi-Fi was slow and not free. They give you 60 minutes free. Inclusive certainly does not apply to the wifi with Crystal. As noted above -- the embarkation was really disorganized. Crystal does all of the work on board the ship so there were multiple queues at security, in the port hall where they checked the passenger heath and passport exam, then in the holding pen (Norwegian style), at the gangway, and then on the ship at the registration tables.

So was I Crystalized?? Maybe, with the right itinerary yes. But they really need to up their game with some new builds with bigger staterooms which have become common with new builds from Seaborne, Silversea, Oceania and Regent.
PaulMCO’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Shore Excursions
Service
Onboard Experience
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Cabin Review

Deluxe Stateroom with Verandah
Cabin B3 8028
Where Crystal really fails are their staterooms in Veranda class. Size is 246 sq feet which includes the veranda. What makes this feel smaller is the fact that the bathroom is large, including a tub and a double sink. This makes the room extra small. Closet space was good. TV was actually good with more choices including the NFL Playoffs and the NCAA Football Final. Bed for me was comfortable.
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