We chose Scenic because we saw online reviews that listed them as one of the best in river cruising. We have been on Tauck and they were fantastic. The Scenic experience BEFORE the trip was pretty bad. Their web site was bad. The company repeatedly thought we hadn't entered excursion choices even though we had. The information was inaccurate and the final cruise documents we got didn't entirely match what actually happened, just 3 weeks later. We found out from some Australian guests on the trip that they received emails of changes just prior to the trip, but no one from USA got them.
But once the trip started, things were much better. The Scenic Spirit ship is beautiful. The rooms were huge with all the modern amenities. The entire staff was happy and helpful and really would do anything you asked. The food was okay, and the one day they made real pho, it was delicious. But overall, we were hoping for better food. Scenic transfers to and from the ship were thorough and someone stayed with us, door to door.
Excellent cabin. Very spacious, especially for a river ship. Very modern. Amenities include five different types of pillows you can request, USB charging ports by the bed, power inclining beds, motion detection lights, walk-in closet, etc.