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Crystal Serenity Cruise Review
5.0 / 5.0
Cruise Critic Editor Rating
286 Reviews

Another sad Crystal disappointment

Crystal Serenity Cruise Review by 76mike

7 people found this helpful
Trip Details
  • Sail Date: Mar 2016
  • Destination: Asia
  • Cabin Type: Deluxe Stateroom with Verandah

Hi everyone:

First let me say that I have no "axe to grind" with Crystal. I have cruised with them once previously, and did not have a negative experience, as I did this time. Secondly, when I let our Crystal cruise consultant know how disappointed we were about a number of items, she had the staff on the ship meet with me immediately.


Look, it may sound silly to complain about slow internet on a cruise, but hear me out, please. Yes, unless the weather is absolutely atrocious, you have no business streaming videos while on a luxury cruise on the other side of the world. But, it's not unreasonable to check emails--especially in this day and age. On the Serenity, it often would take minutes--yes minutes--for an email to open, or a simple web page (like CNN) to load. This is in contrast to Royal Caribbean: their internet is as fast as what I have at my home: you can stream videos on it no problem. This issue has to be addressed.


Definitely acceptable, but very disappointing for the price you are paying. I am comparing the food on Crystal to that on Oceania and Seabourn. On this cruise it was a distant third.


Very friendly and attentive. While they couldn't do anything about the slow internet and my disappointment in the lack of dessert variety, they were very attentive in listening to my complaints.


Very nice. No issues.


Maybe it was my fault for not realizing, or maybe it was not advertised--I don't remember--but the ten day cruise I was on was a portion of a "round the world," 90 day cruise. This meant a much older crowd than I would have preferred. These passengers were quite cliquish: if you weren't on the 90 day cruise, you weren't anybody. This isn't Crystal's fault, but I felt they should have advertised the longer cruise.

Very poor television selection. Adequate DVD rentals available for your room, however.

Entertainment: I prefer magic and comedians, both of which were absent, but other guests no doubt enjoyed the musicals and shows.

76mike's Full Rating Summary
Onboard Experience
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Cabin Review

Deluxe Stateroom with Verandah
Cabin A1 9125

We received a complimentary room upgrade. It was a bit smaller than we would have liked. no issues, however.

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