We used Uber to get to the port of Miami. This service has proved invaluable to us as we have moved up in years. The driver lifts our bags into the car as well as at the port. The Uber driver arrived within 2 minutes of our call. We arrived at the port in approximately 20 minutes. There was a slight problem at the port because the the Uber driver argued with the porter about who should take the luggage from the trunk and the porter said he was just there to direct traffic. Finally after a minute or two of dispute the Uber driver removed the luggage and left. This was the first time we ever had an Uber driver argue with the porter.
Check -in was smooth and pleasant. Always need to wear a sweater in the port building. It is very cold.
We were unable to go directly to our cabin until 1:30 PM. We found that there was no sit down lunch in the main dining room. We usually do that on other ships. We find that it is much more relaxing way to start the cruise. The food on this cruise was not that good. Meat was tough, menu choices were repetitive, however, the potatoes, no matter how they were cooked, were outstanding. They had the best flavor. We also found that the Café Promenade Shop had the best cookies, muffins , danish and coffee. The pizza was average. Sandwiches were all covered with mayo so we never got to try them since we are not fans of mayo. Fresh fruit was also available. The service in the dining room was excellent and the waiters were outstanding. The piano player in the dining room was outstanding. However, each evening, the musical interruption that occurred right before dessert was served was too loud and annoying. It took away from the pleasant atmosphere with the beautiful views from the windows, polite waiters and lovely piano selections. On the second night of the cruise there was an announcement made thanking us for attending the Italian Night Dinner which was followed by loud Italian song. Everyone thought this was so strange since there was not one thing Italian on the menu that night.
We had an inside cabin and were surprised how nice it was. It was more spacious than we expected. We even had a sofa in our cabin. The shower was larger than other ships inside cabins. No annoying shower curtain but 2 plexiglass sliding doors. Nice TV that was on a swivel so you could watch it on the couch or in the bed. It had a remote control that offered interactive activities. The sleep timer did not work . The choice of regular TV programs was ridiculous. They had 2 Broke Girls, The Big Bang Theory and The Person of Interest. Those shows are fine but they showed the same episodes over and over again on the same day and then the rest of the 5 days also had the same episodes repeated over and over again. The beds were another story. The mattresses were so thin it was like sleeping on the floor. Our cabin steward, Wayan, tried his best to make it softer but nothing helped. Wayan said he checked and they did not have any spare mattresses to replace it with but he would try to add some padding. Even after adding 5 layers of padding it still felt like we were sleeping on the floor. Finally on the 4th day of the cruise they tried adding a bed board but it made it even harder. At last they found another thin mattress to add to the 5 layers of padding. This finally helped. The front desk manager and the Hotel Manager apologized for our discomfort but did nothing at all to compensate us for the problem. Royal Caribbean needs to think about replacing their mattresses with good quality pillow top mattresses.