MSC Divina Cruise Review by Schucity
- Sail Date: January 2017
- Destination: Bahamas
- Cabin Type: Bella Oceanview Stateroom
Unfortunately, the service in the main dining room was awful. This was my fifth cruise. If it were my first I might have said "Well it's hard to feed this many people at once." But since I've seen it done amazingly four times before, I was shocked at how poorly this one performed. Many other cruisers felt the same way. All of the servers seemed to be very frazzled. On two nights we ordered drinks with our prepaid plan. They took our vouchers but never brought us drinks. On another night I had asked three people before I got a drink (took about 40 minutes.) The second person I had asked brought it to me and said "See, I bring you drink. You don't need to get me in trouble." They seemed to have no idea what was going on. There were a few reserved tables but most people were seated at random tables when they came in. But there was total chaos because sometimes they wouldn't see the reserved signs and seat people at those tables and then ones who should be there would get all upset. Mostly you saw servers walking around aimlessly with parties of two looking for a place to seat them. I could go on, but you get the idea.
They also billed me for laundry I didn't do. When I went to the desk to fix it, I overheard that the two parties in front of me were also billed for something they did not purchase. I also received a notice saying that my daughter and I did not attend the emergency muster drill, though we did attend and used our cards to sign in. We also received an email that they had sent all of our information including passport numbers to one of the other guests who agreed to delete it all. While in a line later, I talked with two others who got the same email, so probably everybody did. Last but not least, we were in one of the last groups to get off, yet it still took over an hour for hour luggage to come out. All this to say, that I would not do an MSC again.
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