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Star Legend Review

4.5 / 5.0
Editor Rating
120 reviews
13 Awards

Lack of Communication and Poor Supervisors

Review for Star Legend to the Eastern Caribbean
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Jon898
6-10 Cruises • Age 60s

Rating by category

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Additional details

Sail Date: Dec 2016
Cabin: Ocean View Suite

This was the same cruise that dsyoung422 was on, so many comments are similar.

The cruise was supposed to start in San Juan and we flew down the night before as independent travelers. I guess that was the first mistake as the first we knew that the itinerary had changed was when we arrived at Muelle1 (Pier #1) in San Juan at 1:10pm (boarding was at 1:00pm) and there was NO SHIP! I called the main office in Seattle who told me there was a paperwork problem and to go to the Sheraton in Old San Juan to meet some Windstar reps. The kind taxi driver took us about 50 yards to that Sheraton, where the bellmen told him the Windstar people had left and were probably at Muelle 4. He then drove us over to Muelle 4 where two local Windstar people handed us a sheet of paper explaining the change and claiming that the "Vacation Planner team in Seattle contacted all guests and their travel agents to advise of this change"...well, we found out on returning home that they had sent out an email the previous day when we were already in transit. They should know that communication has not occurred until confirmation has been received and when traveling not everyone has access to email.

Anyway, the two reps at Muelle 4 told us to go to the Sheraton Convention Center (not the one Seattle had just directed us to) to arrange to get on one of the two charter planes to Sint Maarten. The long suffering taxi driver did just that and we found the Windstar reps in a little office. They advised that we were assigned to the 7:30pm charter and the bus for that would leave at 4:30pm. I expressed my concern at the lack of communication, to which the response was to say that "Mister Ulf" would be along shortly and to take it up with him. Mister Ulf (apparently the customer service manager for the cruise, Ulf Rademaker) duly arrived and when one of the other prospective passengers expressed concern that we would not be on board until very late and whether there were any plans for providing dinner told them "Don't worry, we won't let you go to bed hungry" and proceeded to bury his nose in a laptop. Windstar had provided a "hospitality room", but this had obviously been set up for lunch for the first charter plane and by 2:15pm consisted of unrefrigerated cold cuts and stale bread...really sanitary.

Cabin Review

Ocean View Suite

Cabin S1

This is one of the handicap accessible cabins and is a little different than the standard arrangement. There is no bath only a shower. The WC is angled against the wall instead of perpendicular to it and thus may be a bit of a challenge for plus-size people (we were OK). The shower was very good, plenty of storage space including a walk-in closet (really "sidle-in" unless you have very narrow shoulders) and a nice picture window. Despite being adjacent to one of the lifts, we never heard it and the only noise issue was the people in the adjacent cabin letting their door slam shut on its closer every time.

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