This was my 5th cruise with RCI & was super excited to try Harmony this year for my sons birthday trip but from start to finish the trip was a nightmare for us. Boarded to find out itinerary was changed due to weather (not RCI fault) but had to re book all our reservations, excursions etc. The only thing we wanted to do, snorkeling, was sold out and the rubicon we booked during our supposed sea day had to be rebooked for the only time they had left which was at 9:30pm when we were supposed to be at a show so we spent the whole 1st day in line rearranging everything.

My son has multiple severe allergies and we not only emailed special needs when we booked we also called at the time of booking to ensure that such a large ship could accommodate his allergies and was assured they could. When we boarded went straight to MDR and discussed allergies and set up dinners for the trip. However unlike on other RCI ships when we called room service to order literally just fries for my son they said they were too busy, went to windjammer like we were told we could and asked for the head chef like we were told to, waited 30 minutes for him to come out to order fries and again were told they were to busy. This went on for days were all we heard was they are too busy to make anything for your son and he just has to eat in MDR when they are open and when they are closed for port your on your own. He literally ate like 7 meals the whole trip from RCI.

On day 5 after he was starving so during port in Puerto Rico instead of going snorkeling on our own like we had planned since they had no excursions available we instead spent the day looking for somewhere to buy snacks for my son for the remaining few days on the ship. He was so embarrassed by the way everyone treated him because he had allergies he stayed in the room the entire trip. On top of that each trip me and my husband book one dinner for just us since we have all meals with our son in MDR and this trip booked for solarium at 9:30 day 5. At 8:30 I came back to the room to get ready and shower and my husband went to casino and would meet back in room at 9:20 to go to dinner. At 9pm received a call from solarium to say even though I booked my reservation online a month ago that I can no longer come at 9:30 because they decided to close early and if I wanted to have dinner there I had to come right this second. Not possible as I just got out of the shower and hubby wasn't there.... couldn't rebook because they were sold out rest of trip so we never did get to have dinner. Read more