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We chose Holland America as were impressed with their publicity and thought we would like a little luxury as the cruise lasted for 24 days. Embarkation was the first disappointment as we were not given any cabin number unitl we booked in due to us paying extra for a balcony suite. We were also told that we would have to take our own luggage aboard and were not even assisted when onboard. The cabin was a good size however the drains on the balcony appeared to be blocked which caused the balcony to flood during rain and in a reasonable swell. Although notified of the problem they tried to rectify the matter once and then ignored it completely. Meals were basic and if you wished to dine in the Rotterdam Restaurant there was a wait of between 20 to 30 minutes before you were given a table. There was not Captains welcome aboard for new guests or any introduction of senior staff members. The ship berthed in ports which were some distance from our intended destinations and guests were charged for shuttle services except where the Harbour Authority supplied these. There was approximately a 2 hour bus trip from the port to Saigon and bangkok and appeared as though ports were a cost cutting exercise. Tours arranged by the ship were very expensive and it was a lot cheaper to obtain a taxi at the wharf plus the drivers had a better knowledge of the areas. Very little information was given by the ship to guests who wished to visit areas independently and very few maps were available of the ports. Life boat drill was poorly organised with very elderly people having to stand on the deck for approx. 30 minutes. The internet was not only very expensive but was unreliable and often dropped off line for no apparent reason. Generally the ship was poorly run and could be compared to a floating hotel without the service however everything on the ship appeared to have an extra charge if you wanted anything other than a room, meals and entertainment. No fruit in room as advertised in their publicity. There was no free water in the suites and the ships price for water was over four times the charges from shops on shore. A few staff were excellent however many were not really concerned about their guests which is possibility a training issue. If you are a loyal Holland America cruiser don't bother to pay for a better suite as this will not get you any better service. A very disappointing cruise and have cruised with other companies and received much better service. Would not recommend Holland America if you wish to have a relaxing and enjoyable cruise

Not to be repeated

Volendam Cruise Review by palmykop

2 people found this helpful
Trip Details
  • Sail Date: October 2016
  • Destination: Asia
  • Cabin Type: Vista Suite with Verandah
We chose Holland America as were impressed with their publicity and thought we would like a little luxury as the cruise lasted for 24 days.

Embarkation was the first disappointment as we were not given any cabin number unitl we booked in due to us paying extra for a balcony suite. We were also told that we would have to take our own luggage aboard and were not even assisted when onboard.

The cabin was a good size however the drains on the balcony appeared to be blocked which caused the balcony to flood during rain and in a reasonable swell. Although notified of the problem they tried to rectify the matter once and then ignored it completely.

Meals were basic and if you wished to dine in the Rotterdam Restaurant there was a wait of between 20 to 30 minutes before you were given a table.

There was not Captains welcome aboard for new guests or any introduction of senior staff members.

The ship berthed in ports which were some distance from our intended destinations and guests were charged for shuttle services except where the Harbour Authority supplied these. There was approximately a 2 hour bus trip from the port to Saigon and bangkok and appeared as though ports were a cost cutting exercise.

Tours arranged by the ship were very expensive and it was a lot cheaper to obtain a taxi at the wharf plus the drivers had a better knowledge of the areas.

Very little information was given by the ship to guests who wished to visit areas independently and very few maps were available of the ports.

Life boat drill was poorly organised with very elderly people having to stand on the deck for approx. 30 minutes.

The internet was not only very expensive but was unreliable and often dropped off line for no apparent reason.

Generally the ship was poorly run and could be compared to a floating hotel without the service however everything on the ship appeared to have an extra charge if you wanted anything other than a room, meals and entertainment.

No fruit in room as advertised in their publicity.

There was no free water in the suites and the ships price for water was over four times the charges from shops on shore.

A few staff were excellent however many were not really concerned about their guests which is possibility a training issue.

If you are a loyal Holland America cruiser don't bother to pay for a better suite as this will not get you any better service.

A very disappointing cruise and have cruised with other companies and received much better service.

Would not recommend Holland America if you wish to have a relaxing and enjoyable cruise
palmykop’s Full Rating Summary
Enrichment Activities
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Cabin Review

Vista Suite with Verandah
Cabin AA 6136
Cabin was a reasonable size with good storage and a comfortable bed. Bathroom also a good size with a shower over the bath.
Generally room was a little tired but cabin stewards were excellent and kept it very clean and tidy
Navigation Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins