Our ninth cruise and fourth to Mauritius. It was a disappointing cruise compared to the first few where the standard was set high. Over the years the trend of service is going only one way and that is not up. Where staff previously went out of their way to make you feel welcome this is no longer the case. In particular the bars and buffet restaurants were of great concern. Whilst there are more than enough staff very few are prepared to serve you as is expected from guests. Very little eye contact is made to draw someone's attention and when it is achieved the attitude is very unwelcome.

On our last trip the excursion on Reunion Island was totally to St Gilles was a complete flop. We were dropped off at the incorrect place and while on the bus we were only told it was for a period of only 2 hours and that at more than $42 p.p. The tourists on the bus was not happy but the MSC lady was adamant that nothing can be done. To make the experience worth while we decided not to take the bus back but to do our own thing costing us additional transport fees of about 80 EURO. Back on the ship the excursion manager admitted their mistake only after looking for hundreds of excuses first. We were then offered a mere $12 refund on a life experience that went wrong. What a shame to the company that this is their attitude. Biggest problem for us was that we influenced two couples to take this excursion as we have done it 3 times before. It left a very bad taste.