Voyager of the Seas Review
Rating by category
Additional details
We travel to Australia on a regular basis every year and wanted another way to get there.
Some friends were booked on this cruise so we agreed to meet in Hong Kong and sail back to Australia together. The rest needs no further explanation than the letter I sent to their customer services, to which they replied Sorry, sorry, sorry sorry.
Hot Food, improved menu experience,More relaxation space, better selection of cabins for guest ( excess noise 24h/7),More selective marketing,( Hong Kong to Singapore was horrendous for western individuals),Continuous queues from guest services to the bars via elevator lobby loops.The Windjammer was a cafeteria not a buffet, spent too much time with breakfast searching for seating to enable two people to sit together. Particularly when when returning to the table after the search and finding with breakfast in hand, that the table was occupied again, ( Chinese travellers) and our articles removed from that table.
Cabin Review
Oceanview Stateroom
As mentioned in our letter of complaint the first cabin was 206 when we booked with our friends they went to the 6th floor with the same cabin rating as ours and we were placed on the 2nd floor( the agency was Cruise 1st who were most active until we paid our deposit and there after were worse than a criminal hiding from the police)For the 1st 2 nights we were subjected to the most dreadful noise of the "thrusters" pulsing on and off 24/7.to complain in the 1st 48hrs was impossible due to the enormous queue at the customer services.Finally when the queue subsided after waiting 2hrs we were able to speak to an officer who could actually deal with the matter and we were moved to an improved cabin (I might add with a balcony) which we were truly grateful for the rest of that week.On Friday evening we were alerted to the fact that we were to be removed back to the cabin of hell to which we contacted the Officer who first dealt with our move to question the decision, who replied that we were at the end of the cruise and that we were to commence a new cruise on that Saturday, Having only spent 6 days of a booked 23 day cruise we were mystified and after a heated discussion we were convinced that we would have a further change another 6th floor cabin for the remainder of the cruise to Sydney but only after the promise that we would leave the ship in Singapore.
The next 15 days were greatly improved with service the staff were so Good Rate !0, a change in Captain may have had an influence but the Stench of sewerage every day in the corridor was a serious odour to remember, after several reports not just from ourselves but from at least 15 cabins, only for the last two days was it bearable due to masking with sprays but this does not cover the fact that was a serious problem with the drainage that was not being solved by the many visits by the staff to access areas in the corridor.
Cabin staff on last 15 days left a lot to be desired hence no gratuity but we searched out the cabin staff on the 1st week and gave generously.