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We travel to Australia on a regular basis every year and wanted another way to get there. Some friends were booked on this cruise so we agreed to meet in Hong Kong and sail back to Australia together. The rest needs no further explanation than the letter I sent to their customer services, to which they replied Sorry, sorry, sorry sorry. Hot Food, improved menu experience,More relaxation space, better selection of cabins for guest ( excess noise 24h/7),More selective marketing,( Hong Kong to Singapore was horrendous for western individuals),Continuous queues from guest services to the bars via elevator lobby loops.The Windjammer was a cafeteria not a buffet, spent too much time with breakfast searching for seating to enable two people to sit together. Particularly when when returning to the table after the search and finding with breakfast in hand, that the table was occupied again, ( Chinese travellers) and our articles removed from that table. "Fine Dining" what fine dining the menu was totally not as described just a few examples "Prawn Linguini" was just two prawns on the top of poor pasta and a sauce, Spanish Tapas, with much experience of this dish in Spanish variations this was enough to cause the 3rd world war with Spain, the chefs interpretation of dishes was obtuse to say the least .The only meal that was as described was the grilled steak served with a "portion " of mashed potatoes which we had to request at least twice to satisfy our palate this was still Luke warm.The delivery of food from the lower floor by elevator on un-heated trolleys with the ensuing delays before arriving at the table is quite unacceptable, many clients in our group used the Windjammer "Cafeteria" for evening meals. These menu issues were not as much of a problem for the last two days and nights to "sweeten" the departures so why for the other 21days? The waiting staff were excellent and worked well under the circumstances, staffing was stretched. After hours of queuing, two and a half hours on 2 occasions on the 2nd and third day of the cruise for example to get customer service is ludicrous! three and a half hours to alight the vessel for and 8 hour visit to Vietnam, or the Sanya Island China not including the transfer by tender was an insult as we had paid 69$ per person for an excursion which resulted in a flying visit after a further 2 hour +coach journey to our destination which resulted in the fact that only photographs were allowed as the coach slowed, at major places of interest, which were meant to have been visited. Allowed 90 minutes for our shopping plus lunch break was reduced to 30 mins to eat lunch at 3.45pm. The visit to Ho Chi Min spice market resulted in a jog from drop off to coach alighting over roads and street obstacles which at 72 years old was not just an extreme effort but was somewhat dangerous to our health.Let alone paying for the experience. This was on both trips to Vietnam. 218$.00 US each person. The organisation of departure from the vessel to tenders was chaotic, the checking of registration of sea pass should have been within the vessel after alighting from the tender and not a long queue yet again on the catamarans earring 3 to 4 hundred passengers, allowing vessels return faster for more clients and reducing stress on the clients standing on vessels in rough sea conditions. The deck 5 walkway was almost impossible at times to pass, and the venues were too small it was impossible to get to the bars for drinks because of numbers or too join in any of social events on this deck.The entertainment in Scala Theatre and the Ice rink was high in content and comfortable to watch. although with the latter ,saving of seats by clients was out of control, Reservation for friends without vouchers was rife and voucher holders were left to stand in the Isles. The 14th floor being reserved for diamond dining until 10pm every night was not helping with overcrowding in other areas around deck 5 which bordered on dangerous in the event of a catastrophe. The Sidebar Events water colour painting, and seminars were over subscribed for the space allowed in the conference centre, and were recommended and informing. Finally, our first 3 days & nights were a disaster due to inability to sleep through excess noise in the cabin (2604) Sleeping during ship downtime during visit to Sanya, and after that time and patiently queuing as described and with assistance from Mr Sacha and Mr Li of customer services we were moved to the 6th floor which was tranquil for a further 4 days when we were to be returned to deck2 again,Only finding out by accident before the event, and not told after being promised that our first move was for the duration of the cruise, which apparently was in Singapore not Sydney Australia, this was unacceptable in our view, and only on threat of removing ourselves from the ship in Singapore, were we moved to another 6th floor accommodation. berth 6570, being told that this was the only alternative we suffered the stench of sewerage every day despite the fact of reporting the same on several occasions to staff.What is the point of repeated cleaning of hands and sanitising to live with this dangerous bacterial Odour, when it was clearly a serious problem which the "plumbers" were unable to solve being seen several times trying to fix. The Ship had a great ambience but was far too crowded for good cruise experience not having enough "FREE" space, other that the sundeck area and for sure some of the unused area on deck 12 could be covered to provide some. Not knowing the food budget we cannot criticise the chef directly? but the menu was not delivered with a level of expectation afforded by your brochures or in a manner to provide FINE Dining,only at limited times reaching a mediocre level. Overall, we feel that the experience was not a good one and on present levels we would not travel with Royal Caribbean again and are certainly looking for recompense for the excursions as booked and not delivered and furthermore a substantial discount on the amount paid for this debacle and overpriced offering not withstanding the charges for the liquor bar prices for inferior wines and feel that this view should be advised to Trip Advisor Social media.

1st Cruise; NEVER AGAIN

Voyager of the Seas Cruise Review by mrblue51

Trip Details
We travel to Australia on a regular basis every year and wanted another way to get there.

Some friends were booked on this cruise so we agreed to meet in Hong Kong and sail back to Australia together. The rest needs no further explanation than the letter I sent to their customer services, to which they replied Sorry, sorry, sorry sorry.

Hot Food, improved menu experience,More relaxation space, better selection of cabins for guest ( excess noise 24h/7),More selective marketing,( Hong Kong to Singapore was horrendous for western individuals),Continuous queues from guest services to the bars via elevator lobby loops.The Windjammer was a cafeteria not a buffet, spent too much time with breakfast searching for seating to enable two people to sit together. Particularly when when returning to the table after the search and finding with breakfast in hand, that the table was occupied again, ( Chinese travellers) and our articles removed from that table.

"Fine Dining" what fine dining the menu was totally not as described just a few examples "Prawn Linguini" was just two prawns on the top of poor pasta and a sauce, Spanish Tapas, with much experience of this dish in Spanish variations this was enough to cause the 3rd world war with Spain, the chefs interpretation of dishes was obtuse to say the least .The only meal that was as described was the grilled steak served with a "portion " of mashed potatoes which we had to request at least twice to satisfy our palate this was still Luke warm.The delivery of food from the lower floor by elevator on un-heated trolleys with the ensuing delays before arriving at the table is quite unacceptable, many clients in our group used the Windjammer "Cafeteria" for evening meals. These menu issues were not as much of a problem for the last two days and nights to "sweeten" the departures so why for the other 21days?

The waiting staff were excellent and worked well under the circumstances, staffing was stretched.

After hours of queuing, two and a half hours on 2 occasions on the 2nd and third day of the cruise for example to get customer service is ludicrous! three and a half hours to alight the vessel for and 8 hour visit to Vietnam, or the Sanya Island China not including the transfer by tender was an insult as we had paid 69$ per person for an excursion which resulted in a flying visit after a further 2 hour +coach journey to our destination which resulted in the fact that only photographs were allowed as the coach slowed, at major places of interest, which were meant to have been visited.

Allowed 90 minutes for our shopping plus lunch break was reduced to 30 mins to eat lunch at 3.45pm.

The visit to Ho Chi Min spice market resulted in a jog from drop off to coach alighting over roads and street obstacles which at 72 years old was not just an extreme effort but was somewhat dangerous to our health.Let alone paying for the experience. This was on both trips to Vietnam. 218$.00 US each person.

The organisation of departure from the vessel to tenders was chaotic, the checking of registration of sea pass should have been within the vessel after alighting from the tender and not a long queue yet again on the catamarans earring 3 to 4 hundred passengers, allowing vessels return faster for more clients and reducing stress on the clients standing on vessels in rough sea conditions.

The deck 5 walkway was almost impossible at times to pass, and the venues were too small it was impossible to get to the bars for drinks because of numbers or too join in any of social events on this deck.The entertainment in Scala Theatre and the Ice rink was high in content and comfortable to watch. although with the latter ,saving of seats by clients was out of control, Reservation for friends without vouchers was rife and voucher holders were left to stand in the Isles.

The 14th floor being reserved for diamond dining until 10pm every night was not helping with overcrowding in other areas around deck 5 which bordered on dangerous in the event of a catastrophe.

The Sidebar Events water colour painting, and seminars were over subscribed for the space allowed in the conference centre, and were recommended and informing.

Finally, our first 3 days & nights were a disaster due to inability to sleep through excess noise in the cabin (2604) Sleeping during ship downtime during visit to Sanya, and after that time and patiently queuing as described and with assistance from Mr Sacha and Mr Li of customer services we were moved to the 6th floor which was tranquil for a further 4 days when we were to be returned to deck2 again,Only finding out by accident before the event, and not told after being promised that our first move was for the duration of the cruise, which apparently was in Singapore not Sydney Australia, this was unacceptable in our view, and only on threat of removing ourselves from the ship in Singapore, were we moved to another 6th floor accommodation. berth 6570, being told that this was the only alternative we suffered the stench of sewerage every day despite the fact of reporting the same on several occasions to staff.What is the point of repeated cleaning of hands and sanitising to live with this dangerous bacterial Odour, when it was clearly a serious problem which the "plumbers" were unable to solve being seen several times trying to fix.

The Ship had a great ambience but was far too crowded for good cruise experience not having enough "FREE" space, other that the sundeck area and for sure some of the unused area on deck 12 could be covered to provide some.

Not knowing the food budget we cannot criticise the chef directly? but the menu was not delivered with a level of expectation afforded by your brochures or in a manner to provide FINE Dining,only at limited times reaching a mediocre level.

Overall, we feel that the experience was not a good one and on present levels we would not travel with Royal Caribbean again and are certainly looking for recompense for the excursions as booked and not delivered and furthermore a substantial discount on the amount paid for this debacle and overpriced offering not withstanding the charges for the liquor bar prices for inferior wines and feel that this view should be advised to Trip Advisor Social media.
mrblue51’s Full Rating Summary
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Cabin Review

Cabin 206
As mentioned in our letter of complaint the first cabin was 206 when we booked with our friends they went to the 6th floor with the same cabin rating as ours and we were placed on the 2nd floor( the agency was Cruise 1st who were most active until we paid our deposit and there after were worse than a criminal hiding from the police)For the 1st 2 nights we were subjected to the most dreadful noise of the "thrusters" pulsing on and off 24/7.to complain in the 1st 48hrs was impossible due to the enormous queue at the customer services.Finally when the queue subsided after waiting 2hrs we were able to speak to an officer who could actually deal with the matter and we were moved to an improved cabin (I might add with a balcony) which we were truly grateful for the rest of that week.On Friday evening we were alerted to the fact that we were to be removed back to the cabin of hell to which we contacted the Officer who first dealt with our move to question the decision, who replied that we were at the end of the cruise and that we were to commence a new cruise on that Saturday, Having only spent 6 days of a booked 23 day cruise we were mystified and after a heated discussion we were convinced that we would have a further change another 6th floor cabin for the remainder of the cruise to Sydney but only after the promise that we would leave the ship in Singapore.
The next 15 days were greatly improved with service the staff were so Good Rate !0, a change in Captain may have had an influence but the Stench of sewerage every day in the corridor was a serious odour to remember, after several reports not just from ourselves but from at least 15 cabins, only for the last two days was it bearable due to masking with sprays but this does not cover the fact that was a serious problem with the drainage that was not being solved by the many visits by the staff to access areas in the corridor.
Cabin staff on last 15 days left a lot to be desired hence no gratuity but we searched out the cabin staff on the 1st week and gave generously.
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