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To enjoy a special Christmas and New Years holiday vacation in which I treated my sons and their wives (40 ish adults) I booked this cruise expecting an enjoyable 10 days. I Have been on over 40 cruises to date and previous ones without the whole family that were outstandingly good, this one was a sad disappointment in so many ways, outstandingly bad. TERRIBLE - food, service, attitude. VERY, VERY short buffet hours yet, 20 minutes before afternoon closing buffet ran out of french fries and hot dogs, and the cook REFUSED TO COOK ANY MORE THAT DAY! At three different meals in the buffet, diet Coke was unavailable because they were out of syrup or was not mixing right, the other fountain in the buffet also was not able to provide diet coke either, no one seemed to be concerned about getting machine fixed. - - We were charged for drinks that were supposed to be included as one of our DIAMOND STATUS drinks between 5pm and 830pm, had to go to the service desk twice to get account corrected. - - In one of the ports, St Martins I believe, the ship blew away from the dock during boarding, fortunately no one was injured but it took 20-30 minutes to get the ship tied up properly and the gangways functional again. - - the bottom of the pool is in absolutely terrible condition, mirrors in the cabin bathrooms are black along the bottoms and sides because of damage or age, wiring on deck five atrium speaker was haphazardly attached to glass and mirrors for 3-4 feet with pieces of black electrical tape - - The dancers in the production shows were good, but the singers and the song selections were poor. - - The orchestra was performing well but sounded poor because the sound-man/sound mixer person hasn't a clue or has a tin ear (get him some training or get someone else) - - the pool attendants were not enforcing the time limit rule on unattended deck chairs, so it was impossible to get one for ourselves - - the teenagers on board were not made to follow the curfew and were out running around all hours disturbing others - - these are the major issues I can recall, but it appears to me it is a top down problem on this ship, or maybe corporate down problem. I do not plan, even though I have diamond status and get some good perks, to ever cruise on Royal Carib. again.

Disappointing Christmas cruise

Serenade of the Seas Cruise Review by billpeg

8 people found this helpful
Trip Details
To enjoy a special Christmas and New Years holiday vacation in which I treated my sons and their wives (40 ish adults) I booked this cruise expecting an enjoyable 10 days. I Have been on over 40 cruises to date and previous ones without the whole family that were outstandingly good, this one was a sad disappointment in so many ways, outstandingly bad.

TERRIBLE - food, service, attitude. VERY, VERY short buffet hours yet, 20 minutes before afternoon closing buffet ran out of french fries and hot dogs, and the cook REFUSED TO COOK ANY MORE THAT DAY! At three different meals in the buffet, diet Coke was unavailable because they were out of syrup or was not mixing right, the other fountain in the buffet also was not able to provide diet coke either, no one seemed to be concerned about getting machine fixed. - - We were charged for drinks that were supposed to be included as one of our DIAMOND STATUS drinks between 5pm and 830pm, had to go to the service desk twice to get account corrected. - - In one of the ports, St Martins I believe, the ship blew away from the dock during boarding, fortunately no one was injured but it took 20-30 minutes to get the ship tied up properly and the gangways functional again. - - the bottom of the pool is in absolutely terrible condition, mirrors in the cabin bathrooms are black along the bottoms and sides because of damage or age, wiring on deck five atrium speaker was haphazardly attached to glass and mirrors for 3-4 feet with pieces of black electrical tape - - The dancers in the production shows were good, but the singers and the song selections were poor. - - The orchestra was performing well but sounded poor because the sound-man/sound mixer person hasn't a clue or has a tin ear (get him some training or get someone else) - - the pool attendants were not enforcing the time limit rule on unattended deck chairs, so it was impossible to get one for ourselves - - the teenagers on board were not made to follow the curfew and were out running around all hours disturbing others - - these are the major issues I can recall, but it appears to me it is a top down problem on this ship, or maybe corporate down problem. I do not plan, even though I have diamond status and get some good perks, to ever cruise on Royal Carib. again.
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