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Allure of the Seas Review

5.0 / 5.0
Editor Rating
3034 reviews
64 Awards

RCL Has Been Our Cruise Line of Choice, But Fell Down on the Job This Time

Review for Allure of the Seas to the Western Caribbean
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CPABill
10+ Cruises • Age 60s

Rating by category

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Additional details

Sail Date: Jan 2017
Cabin: Grand Suite with Balcony
Traveled with children

Of our 25 cruises, about half have been on RCL. We usually travel as a group of 2 or 4. This time, we brought 8 family members, and found that RCL was not well equipped to handle a group of that size. Restaurant reservations were a hassle. Benefits that we receive for being in a Grand Suite did not provide any significant benefit. Staff were often unhelpful in helping us do things as a group. For example, we were told that the Coastal Kitchen restaurant was off limits to us because our children were not in a Grand Suite (who buys Grand Suites for their children?).

The two of us had been on Allure in May 2016, and noticed a decline in attitude among a number of staff members. Some were outstanding (e.g. cabin steward, restaurant staff, sports activities personnel). Others clearly didn't like their job, and it showed. We were told "No" quite a bit for reasonable requests.

Getting off the ship was downright frightening. As we were getting off the ship, they pulled my son and daughter in law aside and wouldn't let them disembark. They gave the rest of our family zero explanation as to what was going on, and wouldn't let us back on the ship to see where they went. They blamed it on the customs service, and were very rude. Finally, they let them off through another route. We only found them through luck, and the incident almost caused us to miss our post cruise shore excursion. I plan to ask my travel agent to make a formal complaint with RCL over this, as it outrageous behavior.

Cabin Review

Grand Suite with Balcony

Cabin GS

Cabin is great. Large, well maintained and good service.

Port Reviews

Labadee

We missed this port because they decided to not to try and dock the ship. If they are going to build docking facilities at their private islands, they should build it in such a way the moderate seas don't prevent docking. We have been to this port a number of other times, and it's very nice if they actually stop there.

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