Allure of the Seas Cruise Review by CPABill
- Sail Date: January 2017
- Destination: Western Caribbean
- Cabin Type: Grand Suite - 1 Bedroom
The two of us had been on Allure in May 2016, and noticed a decline in attitude among a number of staff members. Some were outstanding (e.g. cabin steward, restaurant staff, sports activities personnel). Others clearly didn't like their job, and it showed. We were told "No" quite a bit for reasonable requests.
Getting off the ship was downright frightening. As we were getting off the ship, they pulled my son and daughter in law aside and wouldn't let them disembark. They gave the rest of our family zero explanation as to what was going on, and wouldn't let us back on the ship to see where they went. They blamed it on the customs service, and were very rude. Finally, they let them off through another route. We only found them through luck, and the incident almost caused us to miss our post cruise shore excursion. I plan to ask my travel agent to make a formal complaint with RCL over this, as it outrageous behavior.
For next year's family cruise, we will probably try Princess or Holland American to see if they do a better job accommodating large groups. We may go back to RCL at some point when it's just the two of us.
- Read more Royal Caribbean Allure of the Seas Reviews
- Read Cruise Critic's Royal Caribbean Allure of the Seas Review
250,000+ people have entered their email
Port & Shore Excursion Reviews
Jeep TourGot to see a number of places on the island. Beach time wasn't long enough.View All 134 Jeep Tour Reviews
BeachVery nice beach, close to the ship, with friendly people. However, it was cold, rainy and windy. They should have let us cancel the tour. Check the weather before you sign up.View All 138 Beach Reviews
Everglades TourIt was fun and interesting. I got to hold a baby alligator.View All 126 Everglades Tour Reviews