We have cruised on Azamara at least 5 time prior to this cruise so we had a level of expectation. It was not met in many respects.
Since Azamara had a promotion on the air flights they booked our arrival to the San Juan airport for a 5:49 PM arrival. By the time we got our bags and a taxi it was around 7 PM when we got to the ship which was scheduled to leave at 9 PM.
At the doc there were no Azamara personnel and no porters to take our luggage. We dragged our luggage to and through a security check point. Then the problem really started. The gang way was not a ramp but about 50 steps straight up. NO HELP AVAILABLE! We our both in our 70's and in 85 degree humid weather had to schlep our bags up 50 steps.