We have cruised on Azamara at least 5 time prior to this cruise so we had a level of expectation. It was not met in many respects.
Since Azamara had a promotion on the air flights they booked our arrival to the San Juan airport for a 5:49 PM arrival. By the time we got our bags and a taxi it was around 7 PM when we got to the ship which was scheduled to leave at 9 PM.
At the doc there were no Azamara personnel and no porters to take our luggage. We dragged our luggage to and through a security check point. Then the problem really started. The gang way was not a ramp but about 50 steps straight up. NO HELP AVAILABLE! We our both in our 70's and in 85 degree humid weather had to schlep our bags up 50 steps.
It was what we expected since we have been on the ship before.
The ship never stopped as scheduled.
Azamazing Evening was GREAT!