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This was definitely one of our best cruises ever. 11th overall and 3rd with NCL. Service was outstanding (with one exception). We had few issues with bar service in spite of the free drinking package. We loved the mojito bar, tequila bar, and Bimini. The crew dressed out in casual clothes and rang in the new year. It reminded us we were sharing the ship with people that work hard...and party harder. It was an absolute blast. Embarkation/debarkation and port stops were uncomplicated and efficient. Tendering in Grand Cayman went rather slowly. Food was excellent, whether eating in the main dining room, buffet, or specialty restaurant. Another passenger told us the Venetian is where new servers train and to expect spotty service. We found all of our servers there to be incredibly attentive. The only area that needs real improvement is O'Sheehans. It begs to be be a "hang out" spot, yet service is slow (both at tables and the bar). Its difficult to get refills. The sports on TV are ridiculous (I mean come on, badminton championships?). And you are expected to be seated by a hostess because they also serve food. We had servers change on us mid meal on at least 3 occasions. We once sat at the bar for 30 minutes and the two bartenders chit chatted and didn't once ask if we wanted another drink. The bar is situated in a manner that you can observe lobby shows/events. Pretty cool place to be during the NYE countdown but the rest of the cruise the singing acts were rather old fashioned and most of the music was pretty depressing. Not really fitting for an Irish Sports Bar. Cabin was kept neat and clean. However, beds were incredibly uncomfortable but we made do. We had a credit missing on our account at the end of the cruise and I was able to call the purser's desk on disembarkation day and straighten it out in 10 minutes. It was so nice not walk down and wait in a line! I try not to cruise the same ship twice but I would make an exception for the Dawn.

NYE cruise: Some of the most outstanding service we've ever had!

Norwegian Dawn Cruise Review by newistcruiseaddict

3 people found this helpful
Trip Details
  • Sail Date: December 2016
  • Destination: Western Caribbean
  • Cabin Type: Mid-Ship Inside
This was definitely one of our best cruises ever. 11th overall and 3rd with NCL.

Service was outstanding (with one exception). We had few issues with bar service in spite of the free drinking package. We loved the mojito bar, tequila bar, and Bimini. The crew dressed out in casual clothes and rang in the new year. It reminded us we were sharing the ship with people that work hard...and party harder. It was an absolute blast.

Embarkation/debarkation and port stops were uncomplicated and efficient. Tendering in Grand Cayman went rather slowly.

Food was excellent, whether eating in the main dining room, buffet, or specialty restaurant. Another passenger told us the Venetian is where new servers train and to expect spotty service. We found all of our servers there to be incredibly attentive. The only area that needs real improvement is O'Sheehans. It begs to be be a "hang out" spot, yet service is slow (both at tables and the bar). Its difficult to get refills. The sports on TV are ridiculous (I mean come on, badminton championships?). And you are expected to be seated by a hostess because they also serve food. We had servers change on us mid meal on at least 3 occasions. We once sat at the bar for 30 minutes and the two bartenders chit chatted and didn't once ask if we wanted another drink. The bar is situated in a manner that you can observe lobby shows/events. Pretty cool place to be during the NYE countdown but the rest of the cruise the singing acts were rather old fashioned and most of the music was pretty depressing. Not really fitting for an Irish Sports Bar.

Cabin was kept neat and clean. However, beds were incredibly uncomfortable but we made do.

We had a credit missing on our account at the end of the cruise and I was able to call the purser's desk on disembarkation day and straighten it out in 10 minutes. It was so nice not walk down and wait in a line!

I try not to cruise the same ship twice but I would make an exception for the Dawn.
newistcruiseaddict’s Full Rating Summary
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Cabin Review

Mid-Ship Inside
Cabin IB 9111
Close to the elevator and one floor up from O'Sheehans. We had intermittent issues getting the toilet to flush.
Deck 9 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews