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This was our fourth relatively long cruise aboard a HAL ship. The general hotel function was fantastic as usual with good food and very friendly/helpful staff. Our Vista Suite with verandah was kept neat, tidy and clean by hard working but very friendly stewards. Evening shows were in general highly entertaining. However, the services/prices on board had declined, e.g. no longer any lectures during sea days, Pinnacle restaurant extra price was suddenly $ 35 instead of the customary $ 20, bar prices even increased by $ 1 during this cruise and appetizers were not of the type that should go with drinks. Prices for excursions had become absurdly high. The gravy on any cruise is the approach and arrival in ports during (early) morning daylight hours but on this cruise and all too often we were already tied up at quays before dawn. The so called "Hotel service charges" are hidden extra costs and should be included in the advertized overall cruise price.

Going downhill

Volendam Cruise Review by Hans J.

6 people found this helpful
Trip Details
  • Sail Date: October 2016
  • Destination: Asia
  • Cabin Type: Vista Suite with Verandah
This was our fourth relatively long cruise aboard a HAL ship. The general hotel function was fantastic as usual with good food and very friendly/helpful staff. Our Vista Suite with verandah was kept neat, tidy and clean by hard working but very friendly stewards. Evening shows were in general highly entertaining.

However, the services/prices on board had declined, e.g. no longer any lectures during sea days, Pinnacle restaurant extra price was suddenly $ 35 instead of the customary $ 20, bar prices even increased by $ 1 during this cruise and appetizers were not of the type that should go with drinks. Prices for excursions had become absurdly high.

The gravy on any cruise is the approach and arrival in ports during (early) morning daylight hours but on this cruise and all too often we were already tied up at quays before dawn.

The so called "Hotel service charges" are hidden extra costs and should be included in the advertized overall cruise price.
Hans J.’s Full Rating Summary
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Cabin Review

Vista Suite with Verandah
Cabin BB
Compact but neat and tidy, everything at hand. No problems at all.
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