This ship itself is one of the best. There is a lot to do, and different "spaces" to keep you entertained during the sea days. Down side of being "big" is that it is incredibly difficult to manage large numbers of guests who tend to want to eat at the same time. It is a cattle drive at feeding time. The wait staff is absolutely spent. They are tired and overworked. They really try to muster up a smile, but you can see that they are too tired to really care. I don't find them too friendly, and feel bad about asking them do to anything for me, given how hard they are working. Restaurant availability is lacking after 9:00 pm.
Excursion staff was surprisingly unprepared. On our trip they did not account for the time difference between that kept on ship and that of St Kitts. As such, the times printed on the excursion tickets were wrong, so RCC just cancelled many of the excursions that day (no apology), and informed us of that cancellation when we showed up for the excursion (so no time to schedule a new one). If you have been to St Kitts, then you know that without an excursion, there is little to do in port. Considering there were only 4 ports being visited on this cruise, having nothing to do for one of them was not trivial.
-The best port on this cruise is San Juan PR, especially during the holidays. We only stayed in this port for `3.5 hours (guessing port costs were cutting into profits).
Average room. Compared to competition, rooms are subpar in regard to storage. Need some over-bed cabinets. Can't use half of the closet. Housekeeping staff was excellent, and many days of the trip they were the factor that offset the bad feeding experience. Always a smile and kind word. Room was spotless and they always had a fun surprise for us when we returned to our room each night.
The port is exciting enough to provide all the entertainment you need without having to take an excursion. Unfortunately, they only stayed there for 3.5 hours.