Just got home from our Norweigan Cruise. This was our 6th cruise ,and by far the worst ever! Loved all our other cruises, but this one was horrible. Staff was either rude or unhelpful. Food menu items were nowhere up to what we are used too, an every meal was cold. Steak at Cagneys was way over cooked. Eggs Benedict at Taste was complete raw(egg whites were still clear).We spoke to the head of the hotel part after filing a complaint on the ship. He said that had we complained earlier in the cruise, they could have red flagged out card that we prefer our food hot. I simply asked him, shouldn't that be the standard that all food is served hot???

Room layout was different, just curtain between the tub, toilet and rest of the room. Not sure if I liked that or not. Plus they had extra charges on everything! Some meal options in the free dining were $20-25. Plus the menus changed very little from day to day. Ate at Taste at noon one day, and the next night we had the exact same menu for supper. Not really the ships fault, but they need to work out a new system if they are going to require reservations in the pay restaurants and for entertainment. After Tuesday there were no reservations available in any of the pay restaurants or the entertainment. We complained because our package included several pay meals. They told us to just show up because most people don't cancel their reservations even if they aren't coming. We would have to stand in line and see if tickets were available. I have a bad knee and can't stand for an hour waiting. Also, now you have to pay for room serve--$8 if you want something except breakfast delivered.

Do have to say that we did enjoy the entertainment, and the New Years Eve party was lots of fun!! hsve to honestly say I won't go on the Epic again.