This was my 3rd Windstar cruise. Excellent staff, food, ship etc. I have seen some negative reviews and just don't understand why. Our room was great and always super clean as the whole ship was. They had one restaurant with open seating and you had to make reservations at the other two. The other two were a little better, but wish they would change that policy somehow. I'm not a hospitality manager, so I'm sure there's a reason it's done that way. Some people complained that they were "balcony people" and wouldn't sail again on windstar because of no balconies. Well I don't know why they would have booked this ship in the first place. This is an older crowd and things wind down relatively early. The entertainment somewhat caters to the older crowd (we are in our mid and late 40's and found the entertainment great). This is NOT a cruise for kids or probably even teens.