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I had expected this cruise to have a few surprises, with it being as far as I know the first Asia cruise for NCL. But I also expected the norm as far as great service, food, shows, etc. We got both of those. Boarding in Singapore was a breeze, less than half hour from arrival to a nice lunch in Moderno's. Although I did hear some folks had problems, I can only speak for our group of eight. Then it was to our rooms. So far it had been like our other cruises, perfect. Then a surprise, a Azipod had malfunction and having to move the ship from the pier to allow another ship scheduled to take our place we remained overnight in Singapore harbor. The following day we returned to the pier, we(my family) had just spent three nights in Singapore so our group stayed aboard during this. I'm sure quite a few people enjoyed the extra time in Singapore. Mean while the ship's engineering department was not enjoying there stay in Singapore. I'm guessing at that, but I will also add I'm a retired sailor. So the decision was made for us to go but we could only go at a reduced rate of speed. So between the reduced speed and the extra time spent in Singapore and the necessity of getting to Hong Kong on schedule the schedule had to change. So the two port visits to Thailand got cut. And to jump ahead due to rough weather a port in Viet Nam was cut eventually as well. Which was a disappointment, to be sure. But to us Norwegian made up for it. With a one hundred percent refund. This money was in my checking account by time we reached Hong Kong. And a fifty percent of this cruise per person base fare credit towards a new cruise booked within the next twelve months. So for us the first and second person in each of our berths was 4k and then the kids were $700 each. So each of the number 1's and 2's each received a 2k credit towards a new booking (if booked within 12 months) each of the kids number 3 and 4 received $350. All eight (all family) have booked for next year. And we are also bringing more of the family next time as well. As I sit here writing this I realized what a great company Norwegian is. After having a "eventful" cruise with them we are booking away and bringing more of my family. Everybody (maybe not kids) knows things happen so I'm not surprised but for then to smooth it over to the point where I'm bringing more of my family. I'm impressed with that. Of coarse it's not just that "smoothing" over that got us to book again it's the sum of all parts. For the entire NCL Star crew thank you for a great trip. For Hannon and Chris thank you two. Can't wait to do it again.

SLOW BOAT TO CHINA

Norwegian Star Cruise Review by Cowfarm

5 people found this helpful
Trip Details
  • Sail Date: December 2016
  • Destination: Asia
  • Cabin Type: Family Suite
I had expected this cruise to have a few surprises, with it being as far as I know the first Asia cruise for NCL. But I also expected the norm as far as great service, food, shows, etc. We got both of those.

Boarding in Singapore was a breeze, less than half hour from arrival to a nice lunch in Moderno's. Although I did hear some folks had problems, I can only speak for our group of eight. Then it was to our rooms. So far it had been like our other cruises, perfect. Then a surprise, a Azipod had malfunction and having to move the ship from the pier to allow another ship scheduled to take our place we remained overnight in Singapore harbor. The following day we returned to the pier, we(my family) had just spent three nights in Singapore so our group stayed aboard during this. I'm sure quite a few people enjoyed the extra time in Singapore. Mean while the ship's engineering department was not enjoying there stay in Singapore. I'm guessing at that, but I will also add I'm a retired sailor. So the decision was made for us to go but we could only go at a reduced rate of speed. So between the reduced speed and the extra time spent in Singapore and the necessity of getting to Hong Kong on schedule the schedule had to change. So the two port visits to Thailand got cut. And to jump ahead due to rough weather a port in Viet Nam was cut eventually as well. Which was a disappointment, to be sure. But to us Norwegian made up for it.

With a one hundred percent refund. This money was in my checking account by time we reached Hong Kong. And a fifty percent of this cruise per person base fare credit towards a new cruise booked within the next twelve months. So for us the first and second person in each of our berths was 4k and then the kids were $700 each. So each of the number 1's and 2's each received a 2k credit towards a new booking (if booked within 12 months) each of the kids number 3 and 4 received $350. All eight (all family) have booked for next year. And we are also bringing more of the family next time as well. As I sit here writing this I realized what a great company Norwegian is. After having a "eventful" cruise with them we are booking away and bringing more of my family. Everybody (maybe not kids) knows things happen so I'm not surprised but for then to smooth it over to the point where I'm bringing more of my family. I'm impressed with that. Of coarse it's not just that "smoothing" over that got us to book again it's the sum of all parts. For the entire NCL Star crew thank you for a great trip. For Hannon and Chris thank you two. Can't wait to do it again.
Cowfarm’s Full Rating Summary
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Ages 3 to 6
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Cabin Review

Family Suite
Cabin SJ 11060
Love that window in the shower. And a butler is not to bad either.
Deck 12 Inside Cabins, Suite Cabins