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We sailed on Costa Diadema for the New Year's cruise on Europe. The boat is beautiful and huge as well as our cabin very good price,quality value. Nevertheless compared with other cruises we have done with Costa which were in our opinion very good and convenient this one on Costa Diadema was really not good! The service ion the restaurants ADULARIA and Corona Blu were extremely long, about 2 hours and 2,30 hours to have dinner)! The quality of the shows and entertainment team were very poor, not enough activities on board, no hot water or coffee available (everything had to be paid), all passengers were really pushed to consume and to spend as much as possible! No glamour, no magic and a very bad attitude from Costa Cruises. We could tell that the most part of the passengers were very disappointed! And of course on the last morning when you are about to leave the boat and you are charged with fees of 10 € for person and for day for a service that you did not appreciate at all you feel that Costa is really putting his hand on your pocket! The problem is not the crew they just follow orders and they must obey. If this line of exploitation continues to be followed by Costa Cruises I am sure they will lose a lot of clients me included and it is really a pity because they can do much better as they already done before and win money anyway!

The end of a dream

Costa Diadema Cruise Review by xaviepa

10 people found this helpful
Trip Details
  • Sail Date: December 2016
  • Destination: Europe
  • Cabin Type: Classic Balcony
We sailed on Costa Diadema for the New Year's cruise on Europe. The boat is beautiful and huge as well as our cabin very good price,quality value. Nevertheless compared with other cruises we have done with Costa which were in our opinion very good and convenient this one on Costa Diadema was really not good! The service ion the restaurants ADULARIA and Corona Blu were extremely long, about 2 hours and 2,30 hours to have dinner)!

The quality of the shows and entertainment team were very poor, not enough activities on board, no hot water or coffee available (everything had to be paid), all passengers were really pushed to consume and to spend as much as possible! No glamour, no magic and a very bad attitude from Costa Cruises. We could tell that the most part of the passengers were very disappointed! And of course on the last morning when you are about to leave the boat and you are charged with fees of 10 € for person and for day for a service that you did not appreciate at all you feel that Costa is really putting his hand on your pocket! The problem is not the crew they just follow orders and they must obey.

If this line of exploitation continues to be followed by Costa Cruises I am sure they will lose a lot of clients me included and it is really a pity because they can do much better as they already done before and win money anyway!
xaviepa’s Full Rating Summary
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