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This was our 8th cruise - 4th with Royal Carribean . Standards have dropped dramatically . From start to finish my husband and I were upset and disappointed by the whole experience on this cruise. RC rep at airport unsure if we were going to hotel or pier to check in Once decided - Check in at the Le Meridien hotel ( to avoid Pier queues) was a shambles with inexperienced staff ,resulting in long queues to check in and promised breakfast / freshen up time was rushed as we were herded on to the bus to the pier port. Once there we had to queue once again for our sea pass photos ( should have been done at the hotel check in surely? ) Once on ship we saw how badly the decks looked with sun beds crammed so closely together that you would have to launch yourself at one from the bottom to be able to use it!! While waiting for our room to be available we ordered a drink at the bar, we had bought a drinks package but this was not evident on their system or our sea pass cards so I had to show paperwork to prove we had prepurchased this package, not a great start with other people waiting to order drinks . Rooms ready at 1pm but cases not delivered by 4pm as promised , so we had to go search for them our selves. Room attendant Francisco , introduced himself and then chose to ignore us for the rest of the week , no " good mornings" or smiles and a bit of a growl when we asked him to change our towels one day . We found that many rules stated on the Daily Compass , had no one to enforce them. One being Children running around , on dance floors / nightclub areas after 10pm . Windjammer restaurant , although appearing clean had dirty chairs - remnants from former diners. Guest relations staff were very unknowledgeable when we lined up to ask them any questions. We were very unhappy to have to give up our passports on check in on first day to have to queue to pick them up on 4th day, to have to then give them up to immigration at Abu Dhabi on 5th day and then queue up again on the ship on 7th night to pick them up once again ( and they lost my husbands !) Guest relations could not explain to us why we had to keep giving them up ! Our belief is that you should NEVER give up your passport . As the week went on we realised that RC just wanted to squeeze more money out of the cruiser , extra for this, extra for that. It was relentless, and I should think made the poor feel poorer and the rich feel richer. We listened as people paid 300 dollars a couple to stand in a certain area on New Years Eve ( that was accessible at any other time ) with the promise of champagne & canapés - we went on the deck below and were served champagne anyway ( also this was covered in some drinks packages) total rip off but the gullible went for it. Entertainment Very poor - sub standard WIfi Extremely expensive and if you didn't want it all week but just on the last day , so you could check in for your flights, the price rose considerably compared to the original daily rate- another rip off . We know of people who bought the full wifi package for streaming and downloading and when it did not work , were told the signal in the Arabian Gulf is not good !!! Why sell it to people then ? Pre paid tips On previous cruises we are given vouchers at the end of the cruise to give to people who have served us well. Not this time . So if the room attendant got our tips, he did not deserve them ! This system has only left the staff with a lack lustre approach as they will get the tips anyway so why try and be plesant and helpful? To add insult to injury , envelopes were left in the rooms 2 days before end of cruise marked WOW , where we were encouraged to give further tips to members of staff that had stood out to us !! Is this not what the original pre paid tips are for ?? Lastly and we were at first hesitant to post this but feel we must warn others, is the standard of the majority of the guests , which , as we paid a lot of money for our cruise only says to us that the last minute deals are giving uncouth people with no manners / standards/ control of their children , the opportunity of affording. ( fellow guests told us they did not want to leave their cabins on sea days to avoid this type of people) I have been back 5 days now, completed 2 " guest satisfaction surveys " with mainly 0, s and sent a complaint to RC asking them to call me before I added this review to Cruise Critic , nothing has been acknowledged to date. If this is the standard of service and clientele that cruise lines are now encouraging, we will not be cruising again .

Disappointing in every way

Vision of the Seas Cruise Review by Juneb73

16 people found this helpful
Trip Details
This was our 8th cruise - 4th with Royal Carribean .

Standards have dropped dramatically .

From start to finish my husband and I were upset and disappointed by the whole experience on this cruise.

RC rep at airport unsure if we were going to hotel or pier to check in

Once decided - Check in at the Le Meridien hotel ( to avoid Pier queues) was a shambles with inexperienced staff ,resulting in long queues to check in and promised breakfast / freshen up time was rushed as we were herded on to the bus to the pier port. Once there we had to queue once again for our sea pass photos ( should have been done at the hotel check in surely? )

Once on ship we saw how badly the decks looked with sun beds crammed so closely together that you would have to launch yourself at one from the bottom to be able to use it!!

While waiting for our room to be available we ordered a drink at the bar, we had bought a drinks package but this was not evident on their system or our sea pass cards so I had to show paperwork to prove we had prepurchased this package, not a great start with other people waiting to order drinks .

Rooms ready at 1pm but cases not delivered by 4pm as promised , so we had to go search for them our selves.

Room attendant Francisco , introduced himself and then chose to ignore us for the rest of the week , no " good mornings" or smiles and a bit of a growl when we asked him to change our towels one day .

We found that many rules stated on the Daily Compass , had no one to enforce them. One being Children running around , on dance floors / nightclub areas after 10pm .

Windjammer restaurant , although appearing clean had dirty chairs - remnants from former diners.

Guest relations staff were very unknowledgeable when we lined up to ask them any questions.

We were very unhappy to have to give up our passports on check in on first day to have to queue to pick them up on 4th day, to have to then give them up to immigration at Abu Dhabi on 5th day and then queue up again on the ship on 7th night to pick them up once again ( and they lost my husbands !) Guest relations could not explain to us why we had to keep giving them up ! Our belief is that you should NEVER give up your passport .

As the week went on we realised that RC just wanted to squeeze more money out of the cruiser , extra for this, extra for that. It was relentless, and I should think made the poor feel poorer and the rich feel richer. We listened as people paid 300 dollars a couple to stand in a certain area on New Years Eve ( that was accessible at any other time ) with the promise of champagne & canapés - we went on the deck below and were served champagne anyway ( also this was covered in some drinks packages) total rip off but the gullible went for it.

Entertainment

Very poor - sub standard

WIfi

Extremely expensive and if you didn't want it all week but just on the last day , so you could check in for your flights, the price rose considerably compared to the original daily rate- another rip off .

We know of people who bought the full wifi package for streaming and downloading and when it did not work , were told the signal in the Arabian Gulf is not good !!! Why sell it to people then ?

Pre paid tips

On previous cruises we are given vouchers at the end of the cruise to give to people who have served us well. Not this time . So if the room attendant got our tips, he did not deserve them ! This system has only left the staff with a lack lustre approach as they will get the tips anyway so why try and be plesant and helpful?

To add insult to injury , envelopes were left in the rooms 2 days before end of cruise marked WOW , where we were encouraged to give further tips to members of staff that had stood out to us !! Is this not what the original pre paid tips are for ??

Lastly and we were at first hesitant to post this but feel we must warn others, is the standard of the majority of the guests , which , as we paid a lot of money for our cruise only says to us that the last minute deals are giving uncouth people with no manners / standards/ control of their children , the opportunity of affording.

( fellow guests told us they did not want to leave their cabins on sea days to avoid this type of people)

I have been back 5 days now, completed 2 " guest satisfaction surveys " with mainly 0, s and sent a complaint to RC asking them to call me before I added this review to Cruise Critic , nothing has been acknowledged to date.

If this is the standard of service and clientele that cruise lines are now encouraging, we will not be cruising again .
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Cabin 2078
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