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Norwegian Star Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
2,612 Reviews

Don't Sail on Norwegian

Norwegian Star Cruise Review by Matriarch Travelor

8 people found this helpful
Trip Details
  • Sail Date: Dec 2016
  • Destination: Asia

The Norwegian Star had propulsion problems. According to Cruise Critic reviews, this happened in October also, but I don't know.

When I read about the problems on Wednesday, December 14, I called Norwegian Cruise line and was told nothing was wrong. December 16, they emailed one person in our party (not everyone) telling them exactly what I read about the change in itinerary. So five days before sailing, we were given the choice of not going and receiving a full refund, or going and receiving a 50% refund. We chose the 50% refund and going because we already paid for visas, airfare, etc. and couldn't get that money back.

The itinerary changed five more times beginning on the day of our arrival. The original itinerary had 10 days at ports in six countries with five days at sea. The final itinerary had five days at port at three countries with ten days at sea. We docked at Singapore at 9:30 pm the night before we were to finish the cruise at 7:25 a.m. so I am not counting Singapore because we weren't able to see any of it but the airport.

*They didn't change on-board entertainment to fit the new itinerary, so they showed movies while we were docked and only showed one movie during the ten days at sea.

*They didn't arrange for dock space for the changed itinerary so although we were supposed to be able to leave the ship at 3pm, we weren't able to dock until 5:30 pm, missing some shore excursions

*They didn't offer more things to do even though we were stuck on the ship.

*They didn't offer discounts on shore excursions or on-board entertainment even though we were in ports longer so they could fix the ship.

They had 2000 passengers bored and complaining, and didn't seem to try to be flexible and change on-board activities to fit the changes in itinerary.

It was a big WASTE of money and time.

Ratting explaination

- Cabin furniture didn't fit the space (had to climb over the bed to get in bed)

+ Dining spaces were clean and comfortable

- There weren't enough enrichment activities or entertainment

- Pool too small

- Not enough deck chairs in shaded areas (on deck 7)

- Theater seats need replacing, they all slope from wear.

+ Service was generally excellent except for the sports bar.

- There were not enough people working at the front desk so always a long wait.

Matriarch Travelor's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
Public Rooms
Fitness & Recreation
Shore Excursions
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Cabin Review

Cabin Inside 5551

The cabin had good storage, mirrors and lighting. It wasn't big enough for the furniture. With the bets pushed together to make one queen bed, you had to slide on the bed, under the table that overlapped the bed to get in and out that side. This is terribly inconvenient and could have been rectified by a table six inches narrower.

Port & Shore Excursion Reviews

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Matriarch Travelor
3 Reviews Written
16 Helpful Votes
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